---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Signed PDF summaries

# Signed PDF summaries for closed work orders {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

In Field Service Management, customers can digitally sign and confirm work orders that are closed with the Closed Complete or Closed Incomplete state. A PDF summary of the signed work order is then created.

The summary includes the completed tasks, parts used and returned, incidental expenses, and the time required to complete the work. The PDF also includes the name and signature of the customer.
**Related tasks**   

* [Create a signed PDF summary for a work order](https://www.servicenow.com/docs/zi4uoyh9vBQ2Vr7XUwOtoQ "Request that customers digitally sign and confirm a closed work order. A PDF summary of the signed work order is then created.")

## Activate Field Service Signature Pad {#ariaid-title2}

You can activate the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) for Field Service Management if you have the admin role.{#Activate-field-service-signature-pad-summary__Activate-field-service-signature-pad-summary-info}

### Before you begin

Field Service Management - Signature Pad requires you to install
the Field Service Management plugin (com.snc.work_management). For more
information, see [Activate Field Service Management](https://www.servicenow.com/docs/4e1OoL5sLsSQ7l9KY4LdwA "The Field Service Management (com.snc.work_management) is available as a separate subscription. This plugin activates related plugins, if they are not already active. After Field Service Management is activated, you can also activate additional plugins that provide demo data and enable a variety of features.").

Role required: admin.

### About this task

The following items are installed with Field Service Management - Signature Pad:

* Tables
* Script Includes
{#Activate-field-service-signature-pad-summary__ul_oy2_gjf_ftb}

For more information, see [Field Service - Signature Pad components](https://www.servicenow.com/docs/67Hi7N6YpwkT5tCGek7D6w "Several types of components are installed with Field Service - Signature Pad, including tables and script includes.").

### Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll. {#Activate-field-service-signature-pad-summary__find-plugins-cmd}
2. Find the Field Service - Signature Pad plugin (com.snc.wo_signature_pad) using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you cannot find a plugin,
   you might have to request it from ServiceNow
   personnel.{#Activate-field-service-signature-pad-summary__p_cb1_nfg_h1c}
3. Select Install to start the installation process.  
   Note:  
   When domain separation and delegated Admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for \<plugin name\>.
   You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).
{#Activate-field-service-signature-pad-summary__steps_py2_gjf_ftb}

### Result

The Field Service - Signature Pad plugin when activated successfully adds the Signature Capture and PDF Order Summary configurations in the Field Service Configuration page.  
Note:  
You must enable [Signature Capture and PDF Order Summary](https://www.servicenow.com/docs/eKKF0Vo0Uvh0yMZMO8Z6FA#t_ConfigureFieldService__PDFSummaryOptions) to generate the signed PDF summary of a closed work order.

*[\>]: and then