---
sourceDocument: Zurich Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/field-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign efficiency value to agents

# Assign an Agent Efficiency value to agents {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Assign a Field Service
Agent Efficiency criteria and efficiency value to agents to more accurately calculate work duration.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAgent EfficiencyAgent Efficiency Values.
2. Select New.
3. On the form, fill in the fields.  
   {#assign-efficiency-value-to-agents__table_a2k_sv4_mdc__entry__2}

   | Field | Description |
   |-|-|
   | Agent | Name of the agent. |
   | Agent Efficiency Criteria | Agent Efficiency criterion. |
   | Efficiency | Agent Efficiency value ranging from 0-2. |
   | Active | Option to activate the Agent Efficiency criterion and its value. |
   [Table 1. Agent Efficiency value]

   {#assign-efficiency-value-to-agents__table_a2k_sv4_mdc}
4. Select Submit.
5. **Optional:** View the record by navigating to AllAgent EfficiencyAgent Efficiency Values.

## Result

The Agent Efficiency value is assigned to the agent.

*[\>]: and then