---
sourceDocument: Zurich Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/financial-services-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Integration use cases

# Integration use cases {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

There are numerous ways to integrate with FSO depending on your company's needs. This
section describes some of the more common of these integration use cases. You can deploy each of
these use cases on their own or you can combine them to meet your specific needs.  
Note:  
Every customer's environment is different. These use case scenarios only show generic implementations for the stated use cases. Your actual implementation may be quite different.  
* [Lookup remote information in the system of record](https://www.servicenow.com/docs/k~Cge1~RBMQBSvFrL14WnQ "This use case illustrates how to use a REST API call to lookup financial transaction details for a customer’s mortgage account on a remote banking system (system of record).")
* [Agent submitting a case](https://www.servicenow.com/docs/pr1DKaxbUqGR7am6oxrhig "This use case illustrates how to enable an agent to submit a case for a known customer.")
* [External systems submitting a case request](https://www.servicenow.com/docs/Gg1IvF_GU4fnZ9K0T30TBw "This use case illustrates how the ServiceNow Financial Services Operations (FSO) product can receive case requests from an external system, such as online or mobile banking application, core banking systems, or other CRM tools.")
* [Update remote information in the system of
  record](https://www.servicenow.com/docs/q4eHfoIIdrGO9RZe_0jXrg "This integration scenario illustrates how to update a system of record within the bank application.")
* [Setting up a remote table integration](https://www.servicenow.com/docs/PAUJQBF7Oe6hQ_FtK~H3Gg "This use case illustrates how an agent at a financial institution can access individual consumer, bank account, and transactional data that resides in a third-party external system. This integration methodology can apply across industries, such as integrating to a policy administration system in insurance.")