---
sourceDocument: Zurich Financial Services Operations
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/financial-services-operations

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Financial Services Operations

ft:clusterId :

    - finso

bundleId :

    - finso

workflow :

    - Customer and Industry


---

# Encrypt sensitive data

# Encrypting sensitive data in Individual Life Claims {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Individual life claims contain personal or sensitive data fields that may require encryption. As an administrator for Individual Life Claims, you should take precautions to ensure that these fields are encrypted with Column Level Encryption. That way, you help to preserve the data privacy of your organization.

## Overview of encrypting data in Individual Life Claims {#encrypting-sensitive-data-individual-life-claims__section_rvv_5tr_dcc}

The Individual Life Claims data model enables you to record the details for individual benefits claims. Individual Life Claims includes a death benefit claim workflow that covers the entire claim life cycle, from the first-notice-of-loss (FNOL) to the case closure. For more information, see [Individual Life Claims workflows](https://www.servicenow.com/docs/n8qIAzROM92Is0bi4izb7g "The Individual Life Claims application installs automated workflows that you can configure for any individual life claims tasks. These workflows create cases and routes any tasks to different departments in your organization.").

You may choose to encrypt fields that contain sensitive data by using Column Level Encryption.

## Sensitive data in a death benefit claim {#encrypting-sensitive-data-individual-life-claims__section_axr_mz4_xbc}

In a death benefit claim, several fields may contain sensitive information.  
The following table lists some fields that can contain sensitive data.  
Note:  
This list isn't definitive. Your data encryption and privacy requirements might differ based on your implementation.
{#encrypting-sensitive-data-individual-life-claims__table_fxt_by4_xbc__entry__2}

| Field | Description |
|-|-|
| Deceased | Name of the deceased individual in the claim. |
| Incident description | Details of the incident for the loss of life event. |
| Attachments | Supporting documents and files that are related to the claim. This field can contain sensitive information such as a death certificate. |
[Table 1. Fields that can contain sensitive data]

{#encrypting-sensitive-data-individual-life-claims__table_fxt_by4_xbc}

## Encrypting the sensitive data {#encrypting-sensitive-data-individual-life-claims__section_uwd_lz4_xbc}

Fields in Individual Life Claims can be encrypted by using Field Encryption. For more information, see [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).