Work with acknowledgements using the Service Portal

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • After you have received a request to provide acknowledgement for a policy, you have the option of working with the request in the ServiceNow AI Platform, or you can perform your actions in the ServiceNow Service Portal.

    Before you begin

    Role required: sn_grc.business_user, sn_grc.business_user_lite, sn_grc_emp_user.grc_employee

    Procedure

    1. Navigate to the ServiceNow Service Portal.
    2. In the header bar, navigate to GRC > My Policy Acknowledgements.
      All pending policy acknowledgement requests assigned to you appear.
    3. To view details of the request, click View.
      Note:
      The actions you can perform on the policy acknowledgement depend on how the acknowledgement campaign was configured.
      OptionDescription
      If the policy is in compliance Click Accept.
      If the policy is not in compliance and you are allowed to decline the request Click Decline.
      If you do not want to respond, and you want to opt out Click Request Exception.