Operations tab

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Operations tab

    The Operations tab in the AI Risk and Compliance workspace offers ServiceNow customers a comprehensive overview of AI systems across various states and departments. It consolidates critical data on risk and AI assessments, control assurance activities, issue tracking, policy exceptions, and AI case management. This centralized view enables efficient monitoring and governance of Managed AI assets throughout their lifecycle.

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    Key Features

    • AI systems by state: Displays counts of AI systems categorized by lifecycle states such as New, Assess, Build, Review for deployment, Live and Monitor, and Offboard, allowing customers to track progress and status at a glance.
    • Assessments: Shows the status of risk assessments (open, in progress, overdue, due soon) and AI assessments (draft, assigned, work in progress, open, overdue, due soon), helping prioritize governance efforts.
    • Control assurance: Provides counts of open and overdue attestations, with drill-down capability to view individual control attestations. Filters allow toggling between Smart Assessment and Classic Survey modes.
    • Indicators: Displays open indicators and those failed within the last 6 months, supporting ongoing risk monitoring.
    • Tracking issues: Visualizes open, overdue, and upcoming issues, including a pie chart by priority to highlight critical concerns.
    • Policy exceptions: Lists open, overdue, and soon-due exceptions with a pie chart by risk rating, enabling focused compliance management.
    • AI cases: Shows active, overdue, and due AI cases with a pie chart by priority, aiding case management and resolution prioritization.

    Important Notes for Customers

    • Dashboard data is restricted to Managed AI assets only; Unmanaged assets are excluded from widgets, metrics, and summaries but remain visible in inventory and list views.
    • Customers with the AI steward role ([snaigovernanceaisteward]) can mark assets as Managed or Unmanaged to control what appears on dashboards.
    • Each widget supports drill-down functionality, facilitating deeper analysis and operational decision-making.

    The Operations tab on the AI Risk and Compliance workspace provides an overview of AI systems by state and department. You can see risk assessments, AI assessments, control assurance, and a breakdown of issues by priority and policy exceptions by risk rating. It also shows the number of AI cases by priority.

    The Operations tab displays the widgets that are listed in the following table. You can drill down into the data on each widget.

    Note:
    Dashboards in the AI Risk and Compliance Workspace (Risk and Compliance, Operations, and AI Cases) display data for Managed AI assets only. AI assets that are marked as Unmanaged are excluded from dashboard widgets, metrics, and summary counts, but remain visible in inventory and list views. If you have the AI steward [sn_ai_governance_ai_steward] role, you can mark assets as Managed or Unmanaged. For more information, see Manage AI assets list.
    Widget Description
    AI systems by state

    Displays the number of AI systems by state.

    • New

      Submitted/registered for governance and in early intake (pre-build) stages.

    • Assess

      Governance assessments are in progress or under review (for example, impact or high-risk assessments).

    • Build

      In development/build-and-test, including control implementation and related governance tasks.

    • Review for deployment

      Pre-deployment review to confirm assessments are complete and key issues/exceptions are addressed.

    • Live and Monitor

      Deployed and under ongoing governance monitoring for risks, issues, and compliance signals.

    • Offboard

      In the retired/offboarding state. Governance reviews may be completed during this state before the asset life cycle is finalized as retired. Available substates depend on configuration and appear in the UI.
    Assessments
    Risk assessments Displays the number of assessments that are open, in progress, overdue, and due in the 7 days.
    AI assessments Displays the number of assessments that are in draft, assigned, and work in progress states. It also shows the number of assessments that are open, overdue, and due in 7 days.
    Control assurance
    Attestations Displays the number of attestations that are open and overdue.

    Drill-down to view the list of control attestations that are awaiting for response collection.

    Apply the search filter to view Control Attestations powered by Smart Assessment by selecting New or view Control Attestations powered by Classic Survey by selecting Classic from the drop-down menu.
    Indicators Displays the number of indicators that are open and those that failed in the last 6 months.
    Tracking
    Issues View the number of issues that are open, overdue, and due in 7 days and also view the pie chart of issues by priority.
    Policy exceptions View the number of policy exceptions that are open, overdue, and due in 7 days and also view the pie chart of policy exceptions by risk rating.
    AI cases View the number of AI cases that are active, overdue, and due in 7 days and also view the pie chart of AI cases by priority.