---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Raise an AI inquiry

# Raise an AI inquiry {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit your questions about AI systems, models, or datasets and their business applications.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. On the Employee Center landing page, select Help centerTechnology services and then select AI assets from the Technology services topics section.
3. Select the Raise an AI inquiry card.
4. On the form, fill in the fields.  
   For a description of the field values on the Raise an AI inquiry form, see [Raise an AI inquiry form](https://www.servicenow.com/docs/nTrsGt2Joz3NVUN91ZuMWQ "Use the Raise an AI inquiry form in the Employee Center to submit your questions about AI systems, models, or datasets and their business applications.").
5. **Optional:** To add attachments, select Add attachments.
6. **Optional:** To save the form as a draft and edit it later, select Save as Draft.
7. Select Submit.  
   The form is saved and an AI inquiry is created.

## Result

The inquiry is assigned to the AI inquiry team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI inquiry created.

An AI inquiry passes through: New, Triage, In progress, Awaiting approval, and Closed states.

## What to do next

[Report an AI case from the Employee Center](https://www.servicenow.com/docs/O~UqKabWESvRxSdKxVz7ag "Report an AI case by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.")
* **[Raise an AI inquiry form](https://www.servicenow.com/docs/nTrsGt2Joz3NVUN91ZuMWQ)**   
  Use the Raise an AI inquiry form in the Employee Center to submit your questions about AI systems, models, or datasets and their business applications.

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