Unified content management

  • Release version: Zurich
  • Updated November 17, 2025
  • 1 minute to read

    • The Unified content management application is a centralized repository of frameworks, and citations. Using this application accelerates the adoption of Audit frameworks.

    You can install Unified content management from the ServiceNow Store. After installation, you can launch the application by selecting the Unified content management icon (Unified content management icon).

    Frameworks and regulations

    The application contains Digital Operational Resilience Act (DORA) frameworks and regulations.
    Note:
    The list of frameworks supported isn’t exhaustive and may evolve over the future releases.

    Benefits of the Unified content management application

    The following are the benefits of the Unified content management application:
    • Provides the ability to choose the framework you want to use.
    • Facilitates the alignment of the metric definitions with the relevant citations from different frameworks. This helps achieve interoperability between citations of different frameworks and confirms consistent reporting of Audit performance across various standards and regulations.
    • Enables you to choose the citations that are associated with a particular framework and activate them in your instance.
    • Aims to integrate updates as they become available and are listed in the versions under the respective frameworks and regulations.