--- sourceDocument: Zurich Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Business Continuity Management # Business Continuity Management {#ariaid-title1} * Release version: Zurich * * Updated December 11, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Business Continuity Management The ServiceNow® Business Continuity Management (BCM) application enables your organization to maintain delivery of products and services at acceptable levels during disruptive incidents. It focuses on reducing operational risks and enhancing your organization's ability to respond, react, and recover from disruptions effectively. BCM provides a continuous management framework to ensure preparedness and resilience. Show full answer Show less Key objectives include: * Establishing a clear governance structure for business continuity. * Defining consistent classification of business processes, dependencies, and recovery objectives through impact and risk analysis. * Developing and continuously improving business continuity plans. * Identifying, analyzing, and managing process continuity during and after disruptive events. ## Key Features * **Governance and Classification:** Structure your business continuity management with clear governance and consistent process classifications. * **Continuous Improvement:** Enhance business continuity plans regularly to adapt to evolving risks. * **Task Management:** Manage business continuity tasks efficiently within the application. * **Emergency Notifications:** Send critical alerts via integration with Everbridge Classic workspace for timely communication during incidents. * **UI Builder Workspace:** Customize and configure BCM workspace pages using the Next Experience UI and UI Builder tools, supporting a modern and flexible user interface. ## Practical Use for ServiceNow Customers BCM enables your organization to proactively manage and mitigate risks associated with operational disruptions. By leveraging BCM, you can establish structured continuity plans, streamline recovery efforts, and maintain critical business functions during crises. The integration with notification tools ensures rapid communication, while the customizable workspace enhances user experience and task management. ## Getting Support and Additional Resources * Access community forums such as the GRC community for peer support. * Utilize the Known Error Portal to troubleshoot common issues. * Contact ServiceNow Customer Service and Support for direct assistance. * Explore developer training and documentation for deeper customization and automation. ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions. ## Business Continuity Management overview {#business-continuity-mangmt-overview__section_y35_r1n_gyb} The Business Continuity Management product provides a framework to perform continuous management activities. The Business Continuity Management application helps your organization to achieve the objectives: * Establish a clear governance structure. * Define a consistent classification of business processes, inter-dependencies, and recovery objectives based on impact analysis and risk to the business. * Develop and provide continuous improvement to the business continuity plans. * Identify, analyze, and manage process continuity during and following a disruptive event. {#business-continuity-mangmt-overview__ul_pf1_ks5_gmb} For more information on Business Continuity Management, see [Exploring Business Continuity Management](https://www.servicenow.com/docs/hCdWyU_1AojSzsTyz9_GIg "Learn how you can use the Business Continuity Management application to manage continuity tasks through predefined templates and structured workflows. The application helps you analyze business impact, develop continuity plans, test your readiness through exercises, and respond to real‑world crises."). ## Get started {#business-continuity-mangmt-overview__section_ryn_p1t_dyb} |-|-|-| | [ExploreExplore key features of BCM](https://www.servicenow.com/docs/hCdWyU_1AojSzsTyz9_GIg "Learn how you can use the Business Continuity Management application to manage continuity tasks through predefined templates and structured workflows. The application helps you analyze business impact, develop continuity plans, test your readiness through exercises, and respond to real‑world crises.") | [Configure Set up the BCM application](https://www.servicenow.com/docs/PolluNitoFl8qvs494nRWA "Configure the Business Continuity Management application to perform the business continuity tasks for your organization.") | [ManageManage your business continuity tasks](https://www.servicenow.com/docs/MKbAifLweWCdXcLMDXPgNQ "You can use the features and capabilities of the Business Continuity Management application and manage business continuity workflow tasks in BCM Configurable Workspace.") | | [NotifySend emergency notifications with Everbridge](https://www.servicenow.com/docs/F3lXIv0HxGQk_CkhEFwTPQ "You can use Everbridge in the BCM Configurable Workspace to send emergency notifications and inform stakeholders about crisis events.") | [Classic workspaceUse BCM Classic workspace](https://www.servicenow.com/docs/67W6_IuSbcofqRmk2sUPoQ "This section provides information on managing the business continuity tasks in Business Continuity Management classic Workspace.") | [ReferenceComponents installed with BCM](https://www.servicenow.com/docs/_YXjH8YcflYG25NGIwC0KA#installed-with-bcm "Several types of components are installed with activation of the Business Continuity Management application.") | [ ] {#business-continuity-mangmt-overview__table_syn_p1t_dyb} ## Support for Business Continuity Management UI Builder Workspace {#business-continuity-mangmt-overview__section_ynd_dx1_jxb} You can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components. For more information on the next generation of the user interface, see [Next Experience UI](https://www.servicenow.com/docs/access?context=next-experience-landing-page&version=zurich&pubname=zurich-platform-user-interface&ft:locale=en-US). For information on the UI Builder administrative tasks in BCM, see [Setup for the UI Builder](https://www.servicenow.com/docs/JDoytpvvSDBIRYYOLvtDpg "You can set up and extend the BCM Workspace pages and components by using the UI Builder."). For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see [Managing BCM workflow tasks](https://www.servicenow.com/docs/MKbAifLweWCdXcLMDXPgNQ "You can use the features and capabilities of the Business Continuity Management application and manage business continuity workflow tasks in BCM Configurable Workspace."). ## Troubleshoot and get help {#business-continuity-mangmt-overview__section_unp_p3q_tnb} * [Ask or answer questions in the GRC community](https://community.servicenow.com/community/business-management/grc) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) {#business-continuity-mangmt-overview__ul_dsv_s3q_tnb}