AI in Compliance Case Management

Zurich Governance, Risk, and Compliance
Release
zurich
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en-US
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Zurich Governance, Risk, and Compliance
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grc
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grc
workflow
Technology

AI in Compliance Case Management

  • Release version: Zurich
  • Updated July 20, 2026
  • 1 minute to read

    • Use ServiceNow Otto for IRM skills, such as case summarization, in Compliance Case Management to summarize and quickly understand case context.

    Related concepts
    • GRC case summarization skill for compliance cases
    Related tasks
    • Activate the GRC case summarization skill
    • Summarize a compliance case using GRC case summarization skill
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