--- sourceDocument: Zurich Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Configure # Configuring Business Continuity Management {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configuring Business Continuity Management The Business Continuity Management (BCM) application in ServiceNow enables organizations to manage their business continuity tasks effectively. Configuration involves installing the application and setting it up through designated administrative roles. This process ensures your organization is prepared for business impact analyses, continuity planning, and crisis management. Show full answer Show less ## Configuration Steps * **Installation:** Install the Business Continuity Management application from the ServiceNow Store. Installing related GRC applications automatically installs BCM Core and Components. * **Role Assignment:** Assign users with required BCM roles such as BCM administrator, BIA administrator, and BCP administrator to perform respective setup and administrative tasks. * **Application Setup:** Perform administrative configurations including setting up business impact analyses, business continuity plans, and assigning BCM leads directly within the BCM UIB Workspace forms. * **Template Formatting:** Customize PDF templates for business impact analyses, business continuity plans, and events to suit organizational requirements. * **Relationship Configuration:** Configure 360° relationship registries and views to map interdependencies critical to continuity planning. * **Notification Setup:** Integrate and configure Everbridge notifications to ensure timely communication during incidents. * **Crisis Map Setup:** Configure the Crisis map for real-time situational awareness during continuity events. ## Additional Considerations * Administrators should review and complete specific setup tasks detailed for system administrators to ensure a comprehensive configuration. * UI customization requires attention: Both BCM classic Workspace and BCM Configurable Workspace utilize the Workspace view. Any customizations made in previous UI views must be reapplied or migrated when upgrading to the Zurich release. * Refer to provided knowledge base articles for detailed guidance on custom component configurations and migrating reports or custom changes to the latest workspace. ## What This Enables You to Do By following these configuration steps, ServiceNow customers can effectively establish a robust BCM framework within their organization. This enables streamlined business impact analysis, continuity plan management, crisis response coordination, and ensures notifications and visual tools like the Crisis map are operational for rapid incident management. Configure the Business Continuity Management application to perform the business continuity tasks for your organization. ## Configuration overview {#configuring-business-continuity-management__section_prm_n45_dyb} Configuring Business Continuity Management involves installing the application from ServiceNow® Store and setting it up by the administrators. Note: If you have the BCM role, you can perform the setup tasks that are described in this section. * Install the Business Continuity Management application from store. For more information, see [Install Business Continuity Management from ServiceNow Store](https://www.servicenow.com/docs/2f9E1s3T6txMdV4rCWh14A "You can install the Business Continuity Management application if you have the admin role. This application includes demo data and installs the related store applications if they are not already installed."). Note: Installing GRC: Business Impact Analysis, GRC: Business Continuity Planning, or GRC: Crisis Management automatically installs GRC: Business Continuity Management -- Core and GRC: Business Continuity Management -- Components. * Verify that you have assigned users with the required roles. For detailed instructions and a list of roles, see [Components installed with Business Continuity Management](https://www.servicenow.com/docs/_YXjH8YcflYG25NGIwC0KA#installed-with-bcm "Several types of components are installed with activation of the Business Continuity Management application."). * Set up the Business Continuity Management application by performing the administrative tasks with the BCM administrator role. For more information, see [General administration setup for BCM](https://www.servicenow.com/docs/7xlXYScWVBjXPxPemBEj1Q "If you are the BCM administrator, you can set up the Business Continuity Management application by performing certain administrative tasks."). Note: You can view My tasks page configurations and Properties in the General Administration setup. * Complete the setup for a business impact analysis by performing the administrative tasks with the BIA administrator role. For more information, see [Setup for a business impact analysis](https://www.servicenow.com/docs/UwqTV_nse0ia4DhC2EO2BA "The administrative tasks that are associated with a business impact analysis (BIA) are listed in General Administration of the Business Continuity Management application."). Note: When you create a business impact analysis in BCM UIB Workspace, you can assign a BCM lead to the analysis in the BIA form itself. * Complete the setup for a business continuity plan by performing the administrative tasks with the BCP administrator role. For more information, see [Setup for a business continuity plan](https://www.servicenow.com/docs/5ndDhnNKPGEATp_RchaZjA "The business continuity plan (BCP) administrator can perform certain administrative tasks that are listed in the General Administration section of the Business Continuity Management application."). Note: When you create a business continuity plan in BCM UIB Workspace, you can assign a BCM lead to the plan in the BCP form itself. * Format the PDF templates for a business impact analysis, a business continuity plan, or an event. For more information, see [Format PDF templates for BIAs, BCPs, and Events](https://www.servicenow.com/docs/eVhVoVRqEakIoHVhlCmUqA "Format the PDF templates that are used for generating the PDFs of business impact analyses, business continuity plans, or events. You can format the PDFs according to your organizational requirements and templates."). * Configure the 360° relationship registries and views. For more information, see [Configure 360° relationship registries and views](https://www.servicenow.com/docs/MlkUh7CcnWvpkY54RoprmQ "Configure 360° view configurations with the sn_bcm.admin role."). * Set up the notifications with Everbridge. For more information, see [Setup for Everbridge notifications](https://www.servicenow.com/docs/24UxgKCQAZgy9C~vBNXzVA "The setup steps help you to establish a consistent connection and successful notification delivery workflow with Everbridge notifications system. BCM administrators and application users must configure certain pre-requisite data so that you can set up emergency notifications in BCM UIB Workspace."). * Set up the Crisis map. For more information, see [Setup for Crisis map](https://www.servicenow.com/docs/f4lS94sgKBDZ_Ruj6MDEGA "BCM administrators perform the administrative tasks to set up the Crisis map interface."). * Review the setup tasks that are performed by an administrator. For more information, see [Setup by system administrators](https://www.servicenow.com/docs/kwQiQoPn7ocQTuVhjY3QGg "If you are the system administrator, you can set up the Business Continuity Management application by performing certain setup tasks."). * Review the setup information for UI Builder. For more information, see [Setup for the UI Builder](https://www.servicenow.com/docs/JDoytpvvSDBIRYYOLvtDpg "You can set up and extend the BCM Workspace pages and components by using the UI Builder."). {#configuring-business-continuity-management__ul_ymq_f4w_fyb} Note: Both BCM classic Workspace and BCM Configurable Workspace use the Workspace view. If you have made any customizations in other UI views, you must apply the same customizations before or after upgrading from a prior release to the Zurich release. For information on the custom components configuration in BCM classic Workspace, see the [KB1442692](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1442692) article. For information on how to migrate reports and custom changes to BCM Configurable Workspace, see the [KB1444397](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1444397) article.