---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Activate the Report a GRC issue AI agent

# Activate the Report a GRC issue AI agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated November 15, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure and activate the report a GRC issue AI agent to guide employees in reporting GRC issues from the Employee Center with clarity and context.

## Before you begin

Install the ServiceNow Otto for Integrated Risk Management (IRM) plugin (sn_irm_gen_ai), and confirm that they are up to date.

Role required: sn_nowassist_admin.nsa_admin or sn_aia.admin.

## Procedure

1. Navigate to AllAI Agent StudioOverview.
2. In the Recent agentic workflows and AI agents activity section, select AI agents.
3. From the list of available AI agents, select Report a GRC issue.  
4. Select the Define the specialty section, review the fields, and confirm that the AI agent meets your requirements.  
   If it doesn't meet your requirements, you can edit the AI agent. To modify the report a GRC issue AI agent, [Duplicate an AI agent](https://www.servicenow.com/docs/access?context=clone-ai-agent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US), and adjust the settings according to your requirements.
5. Select the Add tools and information section to review the skills, scripts, and tools available for the AI agent to perform its role.
6. Select the Define Security Controls section to review:  
   * User access: Users who can access and interact with the AI agent (an ACL is generated automatically).
   * Data access: The user identity that the agent runs as, which determines roles and data access permissions.
   {#activate-the-issue-submission-ai-agent__ul_gzr_qzf_lhc}
7. Select Add triggers and configure conditions that start the AI agent.  
   Triggers can include record conditions, schedules, or inbound email.
   For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/access?context=add-trigger-aia&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
8. Select Channels and status to choose the channels where this AI agent will be available for users to initiate interactions, and set its availability status.  
   For more information, see [Select channels and status for an AI agent](https://www.servicenow.com/docs/access?context=channels-access-aia&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).
9. Select Save and test.  
   The Test one example of behavior page opens where you can test how the AI agent completes a task.

## What to do next

Use the Testing playground to [Manually test the execution of an AI agent](https://www.servicenow.com/docs/access?context=test-ai-agent&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US) using example utterances.

If activation fails, check roles and skill configuration.
**Related concepts**   

* [Post activation indexing and customization](https://www.servicenow.com/docs/KUbRM8yBRM~mrMXzD2pU3Q "After activating the report for a GRC issue AI agent, the system performs indexing to ensure optimal functionality. Users can also choose to customize the issue definition, enabling the AI agent to provide more tailored suggestions and align with organizational standards.")  
**Related tasks**   

* [Report a GRC issue](https://www.servicenow.com/docs/Kx_tnhBBwzmXQnRn9nmOow "Report GRC issues by using the Report a GRC issue AI agent in Employee Center. The AI agent guides you, structures your input, and suggests relevant controls, entities, and policies before submission.")

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