---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Configure

# Configure ServiceNow Otto for Integrated Risk Management (IRM) {#ariaid-title1}

* Release version: Zurich
* 
* Updated October 19, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.

## ServiceNow Otto for IRM Configuration overview {#configure-now-assist-for-irm__cf-config-parent-checklist}

Important:  
After installing ServiceNow Otto for IRM, all ServiceNow Otto for IRM skills and agentic workflows are activated by default.

Use the AI Admin Hub console to configure ServiceNow Otto for IRM. This console contains everything that you need to install plugins and configure the generative AI skills. For additional information, see [Overview tab in AI Admin Hub](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

For earlier versions, go to [Application Manager](https://www.servicenow.com/docs/access?context=application-manager&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) to upgrade it to a later version.

For information about configuring generative AI skills and prompts, see [General guidelines for writing instructions for generative AI large language models (LLMs)](https://www.servicenow.com/docs/access?context=capabilities-bundle-landingpage&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

## ServiceNow Otto for IRM plugins {#configure-now-assist-for-irm__section_qyj_jx1_4gc}

Activate the ServiceNow Otto for IRM store app (sn_irm_gen_ai) to use the skills and agentic workflows.  
This store app has the following dependencies:

* Now Assist PlatformIntegrates generative AI into ServiceNow workflows, enabling intelligent assistance through summarization, content creation, conversational AI, and agentic workflows for IT, HR, and compliance processes. For more information, see [Now Assist Platform](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).

* GRC Common Generative AIProvides foundational AI capabilities for Governance, Risk, and Compliance (GRC), automating tasks like risk assessments and compliance documentation while helping ensure consistency across GRC workflows.

* GRC Shared Generative AIDelivers centralized generative AI services for multiple GRC domains, supporting shared governance, secure automation, and integration with AI systems for compliance and risk management.

* GRC Compliance Generative AIEnables continuous monitoring, predictive risk management, and automated regulatory mapping to transform compliance from periodic audits to real-time oversight.

* Recommendation TemplateProvides actionable, AI-powered insights seamlessly within the user interface. The framework offers rich contextual details about recommendations to enable users to make informed decisions and take
  necessary follow-up actions effortlessly. Admin users can set up contexts for recommendations, and compliance users can review the recommendations for implementation. For more information, see [Recommendation contexts and templates](https://www.servicenow.com/docs/VXLUWVE4Kycpgj7x4vAeyA "By using the Governance, Risk, and Compliance recommendations framework, you can use recommendation contexts and templates to deliver AI-driven insights directly to your users within the user interface. With these insights, your users can make informed decisions and take prompt actions.").

{#configure-now-assist-for-irm__ul_vlt_c2j_d2c}  
For information about the installation process, see [Install plugins for ServiceNow Otto](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).  
Note:  
For more information on Retrieval Augmented Generation (RAG) and Retention policies, see [Indexed sources in AI Search](https://www.servicenow.com/docs/access?context=indexed-sources-ais&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US) and [User data usage policy](https://www.servicenow.com/docs/access?context=user-data-usage-policy-now-assist&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US).