---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Explore

# Exploring ServiceNow Otto for Integrated Risk Management (IRM) {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring ServiceNow Otto for Integrated Risk Management (IRM)

ServiceNow Otto for Integrated Risk Management (IRM) leverages generative AI to enhance IRM processes by automating and accelerating key tasks such as issue summarization, risk identification, control reviews, and policy exception handling.
These AI-powered capabilities are embedded directly within IRM records, enabling smoother workflows and more efficient management of issues, risks, controls, and regulatory compliance activities.
Show full answer Show less  
The application supports agentic workflows and AI-driven skills focused specifically on IRM, with access provided through Now Assist for IRM based on entitlements.

## Key Features

* **Agentic Workflows:** AI agents can generate action plans and remediation tasks for Governance, Risk, and Compliance (GRC) issues, and automate updates to control objectives when regulations change.
* **Generative AI Skills:**
  * **Issue Summarization:** Automatically produces concise summaries of issue records to improve coordination and efficiency.
  * **Control Objective Rationalization:** Identifies and removes redundant control objectives to streamline compliance management.
  * **Risk Assessment Summarization:** Generates summaries of risk assessments highlighting inherent, residual, and target risks along with control effectiveness.
  * **Regulatory Alert Summarization and Recommendation:** Distills regulatory changes into actionable summaries and recommends relevant citations, controls, and policies impacted.
  * **Control Objective Impact Analyzer:** Evaluates citation updates to identify control objectives requiring attention, working in tandem with the Control Objective Change Agent to maintain regulatory alignment.

## Benefits for ServiceNow Customers

* Simplifies routine IRM tasks by embedding AI assistance directly into records, reducing manual effort.
* Delivers quick, actionable insights into risk and compliance data without extensive manual review.
* Enables early identification of potential risks through pattern analysis of existing data.
* Improves decision-making by providing AI-generated recommendations and summaries within user workflows.

## Next Steps for Implementation

ServiceNow customers can enhance their IRM capabilities by configuring and activating Now Assist for IRM skills and agentic workflows. Key actions include:

* Activating and customizing AI skills such as issue summarization and regulatory alert handling.
* Utilizing agentic workflows to automate issue resolution and control objective updates.
* Exploring detailed guides on configuring and using ServiceNow Otto for IRM to tailor the AI assistance to organizational needs.  
With the ServiceNow Otto for Integrated Risk Management (IRM) application, you can use generative AI to support key Integrated Risk Management (IRM) tasks such as summarizing issues, identifying risks, and reviewing controls. These capabilities are integrated into IRM records and help streamline how you work with issues, risks, controls, policy exceptions, and more.

## ServiceNow Otto for IRM overview {#exploring-now-assist-for-irm__cf-exploring-parent-benefits}

ServiceNow Otto for IRM enables you to use AI-driven skills and agentic workflows focused on Integrated Risk Management. Now Assist for IRM is available based on entitlements.

## ServiceNow Otto for IRM benefits {#exploring-now-assist-for-irm__section_fn1_yl4_4hc}

ServiceNow Otto for IRM offers the following benefits
* Simplify and speed up routine IRM tasks with AI-powered assistance embedded in your records.
* Gain quick insights into IRM data without manually parsing through detailed documentation.
* Identify potential risks early by analyzing patterns in existing data.
* Improve decision-making with AI-generated insights available directly in your workflows.
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## ServiceNow Otto for IRM workflows/skills {#exploring-now-assist-for-irm__section_y3t_ypy_ygc}

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| Workflow | Feature | User role |
|-|-|-|
| [Using agentic workflows in ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/gyE1R_CpMC~6VKgLo_la0w "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.") agentic workflow | Leverage the power of AI agents to generate an action plan and suggest remediation tasks for a GRC issue. | * sn_grc_genai.issue_user * sn_irm_gen_ai.user * sn_grc_genai.issue_aiagent_user * sn_grc_comp_genai.reg_change_ai_user {#exploring-now-assist-for-irm__ul_irw_wsd_bhc} |
| [Control Objective Change Agent](https://www.servicenow.com/docs/Q5EaLiWjj~heuvmNHxR_VA "Learn how the control objective change agent automates and streamlines updates to control objectives, confirming that compliance data remains accurate and consistent with user oversight.") | Automates updates to impacted control objectives when citation changes occur, ensuring descriptions and supplemental guidance remain accurate and aligned with evolving regulatory requirements. | sn_irm_gen_ai.user |
[Table 1. Agentic workflows]

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| Skill | Feature | User role |
|-|-|-|
| [Issue Summarization skill](https://www.servicenow.com/docs/OlPkwVGcegpfAv9VGMDtKg "Use the Issue Summarization skill to view a concise summary of an issue based on its life-cycle data. The skill analyzes the issue’s context and generates a short, readable overview that includes key details such as status, actions, and relevant metadata. This helps you quickly understand the issue without reviewing the full record.") | Analyze issue records using generative AI to generate concise summaries, improving organizational efficiency, team coordination, and productivity. | * sn_grc_genai.issue_user * sn_irm_gen_ai.user {#exploring-now-assist-for-irm__ul_ovk_lgq_cfc} |
| [AI-generated recommendations for similar control objectives](https://www.servicenow.com/docs/QhiOre2SPRi0627R5nKXPg "The recommendations framework is designed to deliver actionable, AI-driven recommendations for similar control objectives directly within the user interface. It provides rich contextual information about similar control objectives, empowering users to make well-informed decisions and take follow-up actions seamlessly.") | Control objective rationalization streamlines risk and compliance management by eliminating redundant or overlapping control objectives, improving efficiency while ensuring compliance. | * sn_irm_gen_ai.user * sn_comp_case.compliance_case_analyst * sn_comp_case.compliance_case_manager {#exploring-now-assist-for-irm__ul_fg5_q4q_dfc} |
| Risk Assessment Summarization | Use Now LLM Service to generate risk assessment summaries from inherent, residual, target risks, and control effectiveness data. These summaries highlight key factors and relevant comments, helping assessors and approvers gain actionable insights. | * sn_grc_sharegenai.risk_asmt_user * sn_risk_advanced.ara_assessor * sn_risk_advanced.ara_approver * sn_irm_gen_ai.user {#exploring-now-assist-for-irm__ul_ypt_v3q_cfc} |
| [Regulatory Alert Summarization skill](https://www.servicenow.com/docs/CvZGbOCEBmbdT~VKWMK~Yg "The AI-driven summarization feature is designed to provide concise, AI-driven overviews of regulatory alerts directly within the regulatory alert record in the Compliance Workspace. It offers contextual information, including important dates, regulatory authority details, and key changes, helping users to better respond to new alerts.") | Leverage Now LLM Service to distill regulatory information into concise, business-relevant summaries that highlight most important changes, deadlines, and actions required for compliance in real-time. | * sn_grc_reg_change.user * sn_grc_comp_genai.reg_change_ai_user {#exploring-now-assist-for-irm__ul_yz3_d3q_cfc} |
| [Regulatory alert recommendation skills](https://www.servicenow.com/docs/gvV9Spx5yt1gXZcTlvqYqw "The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios.") | Use these skills to identify relevant citations, control objectives, controls, and policies linked to incoming regulatory changes. They streamline the compliance process and reduce manual effort by automatically analyzing regulatory alerts and recommending the most applicable impacted areas for your organization. | * sn_grc_reg_change.user * sn_grc_comp_genai.reg_change_ai_user {#exploring-now-assist-for-irm__ul_t41_n3q_cfc} |
| [Control Objective Impact Analyzer](https://www.servicenow.com/docs/xY0BfyNLoWSVZiWBTG62fg "Explore the control objective impact analyzer skill that evaluates citation updates and determines which associated control objectives require attention.") | Evaluates citation updates and identifies which associated control objectives require attention. Displays impacted objectives and works with the Control Objective Change Agent for further updates. | sn_irm_gen_ai.user |
[Table 2. Generative AI skills]

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## What to explore next {#exploring-now-assist-for-irm__cf-exploring-parent-links}

To learn more about configuring and using ServiceNow Otto for IRM, see:

* [Supporting information for Now Assist for IRM](https://www.servicenow.com/docs/FyW8dbk7ddYUzbG7n2j1og "Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management (IRM) application.")
* [Configure ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/e4kChA4V8oQ~PVkbLRjwuw "If you have the admin role, you can configure ServiceNow Otto for IRM so that your agents can use the generative AI skills in the IRM workspace.")
* [Activate skills in Now Assist for IRM](https://www.servicenow.com/docs/DWRlf64MlwAvHJs2vPFY_w "Activate a skill before you can use the generative AI capabilities for the ServiceNow Otto for Integrated Risk Management (IRM) application.")
* [Activate agentic workflows in Now Assist for IRM](https://www.servicenow.com/docs/TPSPZVWP292IpVlljVvaxA "You must activate agentic workflows that contain a set of LLM instructions with one or more AI agents to execute tasks.")
* [Customize the issue summarization skill](https://www.servicenow.com/docs/CA_zj4NCuzBjGozJz95hfg "If you have the admin role, you can customize the issue summarization skill so that users can use the generative AI skills in Risk Workspace and in Core UI.")
* [Using Now Assist for IRM skills](https://www.servicenow.com/docs/xiXhzWCrNGkNr8WPb5PjXw "Use the generative AI skills that are supported by the ServiceNow Otto for Integrated Risk Management (IRM) application for quick actions with issues.")
* [Summarize an issue](https://www.servicenow.com/docs/yPARJzuH87DjejZ_wCZ_hA "Generate an issue summary using the issue summarization skill for a concise overview of an issue record. Summaries help provide essential details for context and reduce the effort required to create summaries manually.")
* [Using agentic workflows in ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/gyE1R_CpMC~6VKgLo_la0w "Use the Integrated Risk Management AI agent collection to help complete tasks autonomously.")
* [Optimize a issue resolution](https://www.servicenow.com/docs/GKHzkZeLKSnp5RMkNNUCLg "Optimize a GRC issue resolution plan by using the Optimize GRC issue resolution agentic workflow in the Now Assist panel. This agentic workflow generates an action plan for the issue and suggests remediation tasks to resolve the issue.")
* [Control Objective Impact Analyzer](https://www.servicenow.com/docs/xY0BfyNLoWSVZiWBTG62fg "Explore the control objective impact analyzer skill that evaluates citation updates and determines which associated control objectives require attention.")
* [Control Objective Change Agent](https://www.servicenow.com/docs/Q5EaLiWjj~heuvmNHxR_VA "Learn how the control objective change agent automates and streamlines updates to control objectives, confirming that compliance data remains accurate and consistent with user oversight.")
{#exploring-now-assist-for-irm__ul_q1h_lgx_12c}