Supporting information for ServiceNow Otto for Integrated Risk Management (IRM)
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Summary of Supporting information for ServiceNow Otto for Integrated Risk Management (IRM)
ServiceNow Otto for Integrated Risk Management (IRM) enhances governance, risk, and compliance processes by integrating generative AI capabilities into ServiceNow workflows. Starting from the Yokohama patch 3 release, this application supports intelligent assistance such as summarization, risk assessment, regulatory analysis, and automated action planning to streamline IRM activities and improve decision-making.
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Supported Versions and Dependencies
- Supported from ServiceNow Yokohama patch 3 release onward.
- Requires GRC: Regulatory Change Management application version 20.1.2.
- Requires ServiceNow Otto for IRM application version 20.1.1.
- Activation of the store app snirmgenai is necessary to use the AI skills and agentic workflows.
- Key dependencies include:
- Now Assist Platform: Integrates generative AI for intelligent assistance across IT, HR, and compliance workflows.
- GRC Common Generative AI: Automates risk assessments and compliance documentation ensuring consistency.
- GRC Shared Generative AI: Provides centralized AI services across GRC domains for secure automation and integration.
- GRC Compliance Generative AI: Enables continuous monitoring and predictive risk management.
- Recommendation Template: Offers AI-powered, context-rich recommendations within the UI to facilitate informed decision-making and actionable follow-ups.
Supported Language Models
ServiceNow Otto for IRM supports multiple AI providers for its Now Assist skills and AI agents, including:
- Now LLM Service and Now LLM LTS
- Azure OpenAI
- Google Gemini
- Anthropic Claude on AWS
Supported User Interfaces and Capabilities
The application provides skills and agentic workflows accessible through various interfaces to support IRM tasks:
- Risk Workspace: Includes skills like issue summarization, risk assessment summarization, recommendations for similar control objectives, and rationalization. Workflows include optimizing GRC issue resolution, regulatory analysis, and generating regulatory action plans.
- Core UI: Supports issue summarization.
- Compliance Workspace: Offers skills such as issue summarization, regulatory alert summarization, and detailed impact analysis on citations, control objectives, controls, and policies.
Security Enhancements
Security improvements for AI agents are included, focusing on implementing access control within Now Assist AI agents to protect sensitive compliance and risk management data.
Practical Benefits for ServiceNow Customers
- Automates and accelerates risk and compliance processes using AI-powered summarization and analysis.
- Enables real-time regulatory monitoring and predictive risk management for proactive oversight.
- Provides actionable, context-aware recommendations to support informed decision-making.
- Supports multiple AI language models, allowing flexibility in AI provider selection.
- Integrates securely with existing GRC workflows and ServiceNow interfaces.
Get a quick overview of the important information that is related to the ServiceNow Otto for Integrated Risk Management (IRM) application.
Supported versions
ServiceNow Otto for IRM is supported starting from the Yokohama patch 3 release.
- GRC: Regulatory Change Management application: version 20.1.2
- ServiceNow Otto for IRM application: version 20.1.1
Supported language models
You can use Now LLM Service, Now LLM LTS, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS, as the AI model provider for all Now Assist skills and AI agents. For more information, see Large language models on the ServiceNow AI Platform®.
Supported user interfaces
The ServiceNow Otto for IRM application includes the skills and agentic workflows that are listed in the following table.
| Interface | Skill | Workflow |
|---|---|---|
| Risk Workspace |
|
|
| Core UI | Issue summarization | |
| Compliance Workspace |
|
Security enhancements
For information about security enhancements for AI agents, see Implement access control in Now Assist AI agents.
Application information
Activate the ServiceNow Otto for IRM store app (sn_irm_gen_ai) to use the skills and agentic workflows.
- Now Assist Platform
Integrates generative AI into ServiceNow workflows, enabling intelligent assistance through summarization, content creation, conversational AI, and agentic workflows for IT, HR, and compliance processes. For more information, see Now Assist Platform.
- GRC Common Generative AI
Provides foundational AI capabilities for Governance, Risk, and Compliance (GRC), automating tasks like risk assessments and compliance documentation while helping ensure consistency across GRC workflows.
- GRC Shared Generative AI
Delivers centralized generative AI services for multiple GRC domains, supporting shared governance, secure automation, and integration with AI systems for compliance and risk management.
- GRC Compliance Generative AI
Enables continuous monitoring, predictive risk management, and automated regulatory mapping to transform compliance from periodic audits to real-time oversight.
- Recommendation Template
Provides actionable, AI-powered insights seamlessly within the user interface. The framework offers rich contextual details about recommendations to enable users to make informed decisions and take necessary follow-up actions effortlessly. Admin users can set up contexts for recommendations, and compliance users can review the recommendations for implementation. For more information, see Recommendation contexts and templates.
For more information, see Configure ServiceNow Otto for Integrated Risk Management (IRM).