---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Configure

# Configuring metrics {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can configure GRC: Metrics to meet the needs of your organization.  
As a metrics administrator, you can do the following:

* [Create a manual metric definition](https://www.servicenow.com/docs/xItYRo9xAOIcBLahpIHsNA "Create a manual metric definition to collect the data manually for a metric.")
* [Create a calculated metric definition](https://www.servicenow.com/docs/y9eZnDWcG0lYJA3t9rUQ2Q "Create a calculated metric definition by aggregating the automatic metric definition and the manual metric definition.")
* [Create an automated metric definition](https://www.servicenow.com/docs/nZHgw~87JPRKWzrartRIfA "Create an automated metric definition to collect the data for a metric. A metric definition specifies the method and key properties of the metric, such as the unit, direction, or nature of the metric.")
* [Update a metric](https://www.servicenow.com/docs/BFdrKS5cCfzMlqsRi6LeaA "Update a metric to add goals, metric data, and targets. Associate citations to the metric.")
* [Create a metric unit](https://www.servicenow.com/docs/bOLE3RX5b~i7Fm5Y5M0jRA "Define the units in which the metric scores are displayed. The units can be numbers, percentages, currencies, quantities of time, or any other unit that you define. The commonly used units are provided by default.")
* [Create a metric](https://www.servicenow.com/docs/f89aiiTewj8egOk8dGjlPg "Create a metric to perform calculations on your data.")
* [Create a threshold for a metric](https://www.servicenow.com/docs/4RSo5fhK7jXo2WJ1uIYqNg "Evaluate the performance of your quantitative metric definition by defining threshold for your metric definitions.")
{#configuring-irm-metrics__ul_uyl_txj_qwb}
* **[Create a manual metric definition](https://www.servicenow.com/docs/xItYRo9xAOIcBLahpIHsNA)**   
  Create a manual metric definition to collect the data manually for a metric.
* **[Create an assignment configuration](https://www.servicenow.com/docs/LQwkPzOhk_rG4PL~HeNqHA)**   
  Create an assignment configuration for a manual metric definition to have data owners dynamically assigned to metrics.
* **[Create an automated metric definition](https://www.servicenow.com/docs/nZHgw~87JPRKWzrartRIfA)**   
  Create an automated metric definition to collect the data for a metric. A metric definition specifies the method and key properties of the metric, such as the unit, direction, or nature of the metric.
* **[Create a calculated metric definition](https://www.servicenow.com/docs/y9eZnDWcG0lYJA3t9rUQ2Q)**   
  Create a calculated metric definition by aggregating the automatic metric definition and the manual metric definition.
* **[Formula building in a calculated metric definition](https://www.servicenow.com/docs/7THAQKEnPg~39VvBZSPKZQ)**   
  In a calculated metric definition, you can create formulas to perform calculations for any data that you may require.
* **[Update a metric definition](https://www.servicenow.com/docs/DaphV0_8U1ixZQgmNsvqOQ)**   
  Update an existing metric definition to collect the new metrics. You can associate new goals, targets, and entities with the metric definition.
* **[Create a metric](https://www.servicenow.com/docs/f89aiiTewj8egOk8dGjlPg)**   
  Create a metric to perform calculations on your data.
* **[Create a metric unit](https://www.servicenow.com/docs/bOLE3RX5b~i7Fm5Y5M0jRA)**   
  Define the units in which the metric scores are displayed. The units can be numbers, percentages, currencies, quantities of time, or any other unit that you define. The commonly used units are provided by default.
* **[Convert metric data to a different unit](https://www.servicenow.com/docs/A~T97Ks4dniqedFgbXjmHQ)**   
  Convert any metric data into a preferred reporting unit.
* **[Update a metric](https://www.servicenow.com/docs/BFdrKS5cCfzMlqsRi6LeaA)**   
  Update a metric to add goals, metric data, and targets. Associate citations to the metric.
* **[Update a manually created metric](https://www.servicenow.com/docs/gMmMNEddAHYkOMBptUvBZQ)**   
  Update a manually created manual metric to add goals, metric data, and targets. Associate citations to the metric.
* **[Create a threshold for a metric](https://www.servicenow.com/docs/4RSo5fhK7jXo2WJ1uIYqNg)**   
  Evaluate the performance of your quantitative metric definition by defining threshold for your metric definitions.
* **[Copy thresholds](https://www.servicenow.com/docs/y08l7qdRlhAAL_banVmxfQ)**   
  Copy existing thresholds to quickly create similar threshold configurations for the same metric or metric definition.
* **[Customize threshold colors](https://www.servicenow.com/docs/K6z5FWysVKnU3l0__wLXtQ)**   
  Customize the available threshold colors by enabling inactive colors in the Color dictionary.