---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Create Now Support Case

# Create a Now Support Case for UCF-CCH account integration information {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After establishing your UCF CCH account, use the Now Support Service Portal to
initiate the account integration process.

## Before you begin

Sign up for a UCF CCH account and customize your basic subscription to include API Access. A user with the UCF administrator role must log into the CCH account and generate the API key.  
Note:  
The previous arrangement for free access to UCF content inclusive of your GRC license ended November 30, 2018. All customers must purchase a subscription from Unified Compliance directly.Role required: admin

## Procedure

1. After activating the Compliance UCF plugin, sign in to the [Hi Service Portal](https://support.servicenow.com/nav_to.do?uri=/hisp).
2. Click Get Help.  
   ![Get help icon shown]()
3. Click Open a Case.
4. Fill out the Create Case form.  
   {#create-hi-request-ucf-integration__table_hi_serv_portal__entry__2}

   | Field | Description |
   |-|-|
   | Subject | A brief description of the case. |
   | Description | Describe the issue and provide the following information: * Enter <kbd class="ph userinput">I have activated the new GRC: Compliance UCF (com.sn_comp_ucf) plugin. I have already subscribed to the UCF CCH. I am requesting that you provide me with the necessary OAuth information to complete the integration.</kbd> * Include your company name and company account number. * Include the requester's name, business email address, and phone number. {#create-hi-request-ucf-integration__ul_sfg_b4b_5jb} Note: By providing your company and requester contact information, you authorize ServiceNow® customer service to contact and share that information with Network Frontiers, a third party, to complete your UCF CCH account enrollment. |
   | How can we help you? | Click Request. |
   | Attachments (screenshots, logs, etc.) | Attach screenshots, as necessary. |
   | Which of your instances are affected? | Enter your company's GRC instance. |
   | What is the impact? | Select your answer. |
   [ ]

   {#create-hi-request-ucf-integration__table_hi_serv_portal}
5. Click Submit.  
   Customer Service and Support initiates the OAuth integration process and contacts the requester with the integration information.
{#create-hi-request-ucf-integration__steps_g2y_bry_m1b}