---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Set up GRC Virtual Agent

# Set up GRC Virtual Agent {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up the Governance, Risk, and Compliance
Virtual Agent to request an exception to a policy or a control objective from the Service Portal.

## Before you begin

Role required: sn_risk.admin.  
Customers must have the following plugins activated for setting up the GRC Virtual Agent:

* Glide Virtual agent (com.glide.cs.chatbot) activated with a valid license.
* GRC
* Policy and Compliance Management.
{#grc-virtual-agent-for-policy-exception__ul_gzy_fn3_3yb}

## About this task

A virtual agent chatbot enables customers to request an exception. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or
assist a user in completing a task.

## Procedure

1. Navigate to AllService PortalService Portal Configuration.
2. Click Page Editor.
3. In the search field, type <kbd class="ph userinput">Index</kbd>.
4. Click Service Portal index.
5. At the top of the page, click Edit Service Portal (index) page in Designer.
6. In the Filter Widget search field, type <kbd class="ph userinput">Virtual Agent Service Portal Widget</kbd> and drag and drop the widget anywhere on the screen.  
   You can see the chat icon at the bottom-right of the screen.![Virtual agent chat icon]()

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