---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Manage issues

# Manage issues in Policy and Compliance Management {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can measure the effectiveness of your company's risk management program by how
quickly and completely it identifies and reacts to compliance issues.

To know more about how issues function across all GRC applications, see [GRC issues](https://www.servicenow.com/docs/8n7rdDUCcAtv63COj9io0Q "You can measure the effectiveness of your company's risk management program by how quickly and completely it identifies and reacts to risk and compliance issues.").
* **[Manually create GRC issues](https://www.servicenow.com/docs/EXEg3aFTOlkq6Oj8~7bZLw)**   
  As a GRC user, you can manually create issues to document policy, risk, or audit observations, or to accept any GRC problems. You can also identify the source of the issue to help analyze and classify the issues.
* **[Report self-identified issues via the Service Portal](https://www.servicenow.com/docs/UngJrWdblKjXns5dhE9cig)**   
  Your employees and business users within your company can self-identify an issue and submit it via the ServiceNow® Service Portal. Following submission, a triage issue is automatically created.
* **[Remediate an issue in Policy and Compliance Management](https://www.servicenow.com/docs/4m_wJgBi8qvXRqGrWO7sRg)**   
  After an issue has been identified, triaged, and investigated, you can remediate it.