---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

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bundleId :

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workflow :

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---

# Add causes and consequences to a privacy case

# Add causes and consequences to a privacy case {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Define the root cause for the reported privacy case or event and its consequences on the organization using the Privacy Case Management application.

## Before you begin

Role required: sn_privacy_case.privacy_case_analyst

## About this task

You can add multiple causes to a privacy case and define a primary cause. Any privacy case can only have one primary cause. You can also add a cause that is suspected but not confirmed. Apart from specifying the primary the
cause, you can specify the consequence and any remediation measures taken to address the case.

## Procedure

1. Navigate to AllPrivacy ManagementPrivacy Workspace.
2. Select the list icon ![]().
3. Select All Cases.
4. Open the case for which you want to add a cause and consequence.
5. Select New.
6. On the Cause and consequence form, fill in the fields.  
   For a description of the field values on the Cause and consequence form, see [Cause and consequence form](https://www.servicenow.com/docs/MdtlsJNOePQkF5tc07dviw "Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.").
7. Select Save.
{#add-causes-consequences__steps_d14_tgc_xvb}
* **[Cause and consequence form](https://www.servicenow.com/docs/MdtlsJNOePQkF5tc07dviw)**   
  Learn about the fields on the cause and consequence form. Use this form to define cause and consequence in the Privacy Case Management application.

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