Smart assessments in Privacy Case Management

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Smart assessments in Privacy Case Management

    The Smart Assessment Engine in Privacy Case Management enables privacy teams to conduct intelligent assessments on privacy case action tasks. These assessments assist privacy case analysts in identifying impacted areas, verifying regulatory compliance by employees, and gathering observations and evidence to resolve privacy cases effectively.

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    Key Features

    • Configuration of assessment templates specific to privacy cases.
    • Identification of appropriate assessment responders.
    • Definition of due dates for assessment responses.
    • Access to assessment templates categorized under Privacy Case Assessment and targeted to Action tasks and Privacy cases within the Assessment Workspace.
    • Integration with Smart Assessment Engine capabilities including template design and migration tools for legacy assessment metrics.

    Enabling and Using Smart Assessments

    • Required scoped applications include Smart Assessment Core, Smart Assessment Migration Tools, Smart Assessment Connected, and Smart Assessment Designer.
    • The system property sngrccasemgmt.enablesmartassessments must be enabled by an administrator to activate smart assessments for privacy case managers.
    • Privacy case administrators configure assessment questionnaires that trigger assessments automatically when an action task changes from Draft to Assigned state.
    • Assessment results guide the identification and implementation of appropriate remediation measures.

    Practical Impact for ServiceNow Customers

    By leveraging smart assessments, customers can streamline privacy case investigations, ensure regulatory compliance, and enhance decision-making with data-driven insights. The provided tools and configurations enable efficient setup and execution of assessments tailored to privacy case workflows, improving overall case management outcomes.

    Utilize the Smart Assessment Engine to perform smart assessments on privacy case action tasks.

    Using the abilities of the Smart Assessment Engine, you can empower the privacy teams to initiate privacy case assessments. These assessments assist privacy case analysts in identifying impacted and related areas during a privacy case investigation. They also help determine whether employees in your organization adhere to the required regulations. The analyst can then collect observations and evidence from the stakeholders and arrive at a resolution. The Smart Assessment Engine provides numerous benefits some of which are listed as follows:
    • Configuring the assessment templates
    • Identifying the assessment responders
    • Defining the due date for responding to the assessment

    In the Assessment Workspace, you can view the templates available for Privacy Case Management. You must ensure that the assessment template category is set to Privacy Case Assessment and the assessment targets are set to Action task and Privacy case. Only the assessment templates that are published are available for performing the assessments.

    For more information about Smart Assessment Engine, refer to Exploring Smart Assessment Engine

    Pre-requisites to enable smart assessment in Privacy Case Management

    Smart assessment scoped applications
    The base system ships the GRC smart assessment template to the users when the Privacy Case Management plugin is installed. However, the following scoped applications are required:
    1. Smart Assessment core (sn_smart_asmt)
    2. Smart assessment Migration tools (sn_smart_asmt_mig). For more information, see Migrate a legacy metric type to an assessment template
    3. Smart Assessment Connected (sn_smart_asmt_conn)
    4. Smart Assessment Designer (sn_smart_asmt_desg). For more information, see Using the template designer
    Enable smart assessments system property
    The administrator sets the sn_grc_case_mgmt.enable_smart_assessments system property to true for the privacy case manager to assess the action tasks using the smart assessment method.
    Migrate the template
    Create a new template in Smart Assessment Engine. For more information, see Creating an assessment template from legacy assessment metric types.
    To get started with smart assessments, the privacy case administrator (sn_comp_case.compliance_case_admin), configures the assessment questionnaire. When an action task moves from the Draft state to the Assigned state, the assessment is sent. Based on the assessment results, appropriate remediation measures are identified and implemented. To learn more about how to configure a questionnaire in the Exploring Smart Assessment Engine, refer to Configuring Smart Assessment Engine. To learn how to perform smart assessment on action tasks, refer to Perform smart assessment on action tasks.