---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Workflow

# Workflow of Personal Data Rights {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A personal data rights request is initiated by a requester and directed to the Personal data rights (PDR) agent. The agent then
processes the request, assigns it to the appropriate task owners, the task owners work on their tasks, and then request is closed.  
The detailed workflow is explained as follows:

1. A requester requests for information on personal data using one of the following methods.
   * Email
   * Phone
   * Other applications using API integrations
   {#workflow-of-personal-data-rights__ul_gb2_pzd_s1c}
2. A designated user validates if the user is authentic and genuine and the request is sent to the PDR agent.
3. The agent then identifies the action task owners to handle the data request.
4. The action task owners work on the request and notify the agent.
5. The agent reviews the tasks and then closes the request and notifies the requester.
{#workflow-of-personal-data-rights__ol_o5j_gyd_s1c}
**Related concepts**   

* [Using Personal Data Rights](https://www.servicenow.com/docs/LLW6h_lnOitB_E1mEwT3ew "Use the Personal Data Rights application to create new requests to manage your personal data.")