---
sourceDocument: Zurich Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/governance-risk-compliance

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Manage the access for your third-party contacts

# Manage the access for your third-party contacts {#ariaid-title1}

* Release version: Zurich
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

View your existing third-party contacts and adjust their information and access permissions as needed by using Third-party Risk Management. When you keep the contact details up to date, you can help to avoid your third-party contacts from getting unauthorized access or losing authorized access to the third-party
portal.

## Before you begin

The third-party risk (TPR) manager must contact a team member with the admin role to complete the last 3 options of step 3.

Role required: sn_vdr_risk_asmt.vendor_risk_manager and admin to complete the last 3 options of step 3.

## About this task

Your third-party contacts are external users at the third-party organization. They use the third-party portal to securely organize, prioritize, and perform tasks like responding to questionnaires for assessments and communicating with your risk-assessment staff about issues. You can also adjust the access to the third-party portal and permissions for your third-party contacts.

## Procedure

1. Navigate to AllThird-party Risk ManagementThird PartiesThird-party Contacts to view your existing third-party contacts.  
   The number of contacts is listed for each third party on the third-party contacts page.
2. Select the third party that you want to view the list of associated contacts for and then select the third-party contact.  
3. **Optional:** Manage the access to the portal for your third-party contacts.

   | Option | Description |
   | Deactivate the account | Deactivate the account by clearing the Active check box. After you deactivate the account, the third-party contact can't log in or appear in the list of associated contacts. |
   | Resend Invite | Resend an email invitation for accessing the third-party contact portal by selecting the Resend Invite related link. The email contains a link to the third-party portal and login credentials. |
   | Delete Contact | Remove the snc_external role from the third-party contact and deactivate the third-party contact by selecting the Delete Contact related link. |
   | Locked out | Lock out the third-party contact by selecting the Locked out option. After you lock out the third-party contact, that person can't log in anymore. This option enables the third-party contact to lose access while still being active. This action can be useful as a precautionary measure while the third-party contact's password is being reset. |
   | Set password | Generate a new password and send it to the third-party contact by selecting Set Password. |
   | Reset a password | Send an email with a link for resetting a third-party contact's password by selecting the Reset a password related link. Additional setup by your team member with the admin role is required. |
   |-|-|

   {#tprm-manage-tp-contact__choicetable_x4v_zdv_2bc}
4. Select Update.  
   Note:  
   For more information on setting up third-party contacts, see [Set up third-party contacts](https://www.servicenow.com/docs/1UmTrMa45fajiwqSgRoAyQ "Set up your third-party contacts so that you can send assessments, address issues, and communicate any additional required information with these contacts using Third-party Risk Management.") and [Enable email with third-party contacts](https://www.servicenow.com/docs/6fpkVATpd9Y0py1BN5ZOzA "Configure email communication with third-party contacts to enable email notification of assessments and issues.").

*[\>]: and then