---
sourceDocument: Zurich Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/government-industry

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Public Sector Digital Services (PSDS)

# Public Sector Digital Services (PSDS) {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Extend beyond the packaged government case types, leveraging the government data
model to create your own workflows with low-code tools. Fulfill public service requests end-to-end with pre-packaged playbooks. Deliver a personalized experience to take care of common constituent requests using resources like the
portal, service catalog, virtual agent, and online communities. Use the ServiceNow®
Public Sector Digital Services (PSDS) application to serve constituents, businesses, and agencies on a single platform.

|-|-|-|
| [Explore Explore how Public Sector Digital Services can help you with its key features and benefits.](https://www.servicenow.com/docs/ZEmkPM4ST0V3TDA8DW5vwg "Learn about Public Sector Digital Services (PSDS) features to help create a seamless support experience for constituents, businesses, internal agencies, and external agencies.") | [Configure Customize your implementation of Public Sector Digital Services to meet your specific needs.](https://www.servicenow.com/docs/5D1wEikINA_O6EEW~5A~wQ "Set up Public Sector Digital Services to enable government agents and service managers to provide government services to constituents, businesses, and other agencies.") | [Integrate Extend capabilities in Public Sector Digital Services by integrating with other applications.](https://www.servicenow.com/docs/TmLVyMXDVC0Cp21Yy9WTvg "Extend the capabilities of Public Sector Digital Services and connect with other departments to assist with case resolution by integrating with other applications.") |
| [Use Learn how agents and constituents can use Public Sector Digital Services to create, route, and manage public service requests.](https://www.servicenow.com/docs/sYIO9SdAUhcey3OpVjOczw "Learn how public sector agencies help constituents and businesses with digital services and resolve their issues.") | [Analyze Access preconfigured dashboards with actionable data visualizations to track key metrics and improve your service.](https://www.servicenow.com/docs/r7r4~QG3bDtDmUIQCLjCdg "Platform Analytics Solutions contain prepackaged Platform Analytics content for use with other ServiceNow AI Platform products. This Platform Analytics Solution provides KPIs and benchmarks to measure the government services provided to constituents.") | [Reference Get additional details on Public Sector components such as lists, tables, forms, rules, components, parameters, roles, and personas.](https://www.servicenow.com/docs/kJHbCh2ZHnTXfFGCnXDpLg "Reference topics provide additional information about Public Sector Digital Services.") |
|   | [Automate Use ServiceNow Otto for PSDS to enhance user productivity and efficiency through proactive experiences using generative AI.](https://www.servicenow.com/docs/oi4S9pEzib4B5FO7wwn3PA "With the ServiceNow Otto for Public Sector Digital Services (PSDS) application, your agents can use generative AI to summarize the details and comment activity of each public service case to get the context of the case.") |   |
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## Additional resources {#bun-public-sector-landing-page__section_cth_43x_vzb}

* To learn more about what's new and what's changed, see the [Public Sector Digital Services release notes](https://www.servicenow.com/docs/access?context=public-sector-digital-services-rn&version=zurich&pubname=zurich-release-notes&ft:locale=en-US).
* Get step-by-step guidance to help with your ServiceNow® implementations, upgrades, and more, see [Best Practices](https://mynow.servicenow.com/now/best-practices/home).
* Work with an implementation specialist to streamline your setup process. To learn more, see [ServiceNow Impact](https://www.servicenow.com/success.html).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=2495500147ee3d9050593369126d4348&s=1&ssa=3).
* Visit [Now Community](https://www.servicenow.com/community/public-sector-digital-services/ct-p/public-sector-digital-services) to share knowledge and connect with others.
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