---
sourceDocument: Zurich Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/government-industry

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure RCA Access for results letter

# Configure Restricted Caller Access for a results letter {#ariaid-title1}

* Release version: Zurich
* 
* Updated April 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Once the Grant Program Manager is ready to release the results letters for the applicants, the letters can be configured using Restricted Caller Access.

## Before you begin

Role required: admin

Verify that the scope is set to Document Templates.

## Procedure

1. Navigate to System ApplicationApplication Restricted Caller Access Privileges
2. Select New.
3. On the form, fill in the fields with the following information.  
   {#psds-config-results-template-rca__table_ibh_lyj_53c__entry__2}

   |   |   |
   |-|-|
   | Source Scope | Grants Management Playbook |
   | Source Type | Script Include |
   | Source | Script Include: GrantManagementUtilImpl |
   | Status | Allowed |
   | Target Scope | Document Templates |
   | Target Type | Table |
   | Target | Table: HTML Template |
   | Operation | Read |
   [ ]

   {#psds-config-results-template-rca__table_ibh_lyj_53c}
4. Select Submit.
5. Select New.
6. On the form, fill in the fields with the following information.  
   {#psds-config-results-template-rca__table_idj_vyj_53c__entry__2}

   |   |   |
   |-|-|
   | Source Scope | Grants Management Playbook |
   | Source Type | Script Include |
   | Source | Script Include: Script Include: GrantManagementUtilImpl |
   | Status | Allowed |
   | Target Scope | Document Templates |
   | Target Type | Script Include |
   | Target | Script Include: HtmlTemplateUtils |
   | Operation | Execute API |
   [ ]

   {#psds-config-results-template-rca__table_idj_vyj_53c}

*[\>]: and then