---
sourceDocument: Zurich Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/government-industry

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Manage contacts or related parties

# Manage a business contact or related party from an Application {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Additional business contacts can be edited or removed by a government service agent before a license or permit case reaches the Process stage.

## Before you begin

Role required: sn_gsm.constituent_agent, sn_gsm.relationship_agent, sn_gsm.government_service_manager, sn_gsm.business_agent, sn_gsm.agency_constituent_agent, sn_gsm.agency_manager, sn_gsm.agency_agent

## Procedure

1. Open the License and Permit Playbook by navigating to Lists in the CSM Configurable Workspace.
2. Navigate to the License and Permit Requests list and select All.
3. Open the License or Permit Request case that you want to remove a business contact from.  
   Note:  
   Related parties can only be edited if the case is in the Intake or Review stage.
4. Navigate to the Add related parties activity in the Intake stage of License and Permit Playbook.
5. Select the delete icon next to the business contact you want to delete, or the edit icon next to the business contact you want to edit.
6. Select Save once you're finished editing the related party information.
7. Select Mark Complete to save the activity.