Plugins installed with Public Sector Digital Services Core

  • Release version: Zurich
  • Updated January 11, 2026
  • 2 minutes to read
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    Summary of Plugins Installed with Public Sector Digital Services Core

    The Public Sector Digital Services Core includes essential plugins that enhance service delivery and customer engagement. These plugins are activated when you enable the core plugin and provide various functionalities that support public sector needs.

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    Key Features

    • UI Components for Customer Portals (com.snciwfuicmpnt): Offers a library of configurable components for improved performance and scalability in customer service portals.
    • Business Location (snbusloc): Supports businesses with physical locations, enabling interaction through stores or branches.
    • Agency Support Model (com.snagencysupportmodel): Facilitates a comprehensive view of agency activity, connecting constituents and agencies on a unified platform.
    • Customer Service Case Types (com.snc.csmcasetypes): Allows the management of complex case processes by defining new case types for agent workflows.
    • Customer Service Portal (com.glide.service-portal.customer-portal): Provides B2B self-service capabilities for customers to access information or request assistance.
    • Customer Service Install Base Management (com.snc.installbase): Captures the state of the install base and its relationship to downstream entities.
    • Service Applicant Information (com.snsvcapplinfo): Captures additional information during case creation, including financial and contact data.
    • Service Applicant Program Management (com.snsvcapplpgmmg): Empowers organizations to launch applicant-facing programs, such as grants.
    • Service Request Criteria (snreqcriteria): Filters service definitions for agents during case creation, ensuring relevance based on user and entity criteria.

    Key Outcomes

    By utilizing these plugins, ServiceNow customers can streamline processes, enhance customer interactions, and achieve a more integrated service delivery model. This leads to improved efficiency in handling cases, better resource management, and a seamless experience for constituents and agencies alike.

    These plugins are installed with Public Sector Digital Services Core, if they are not already active.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Plugins installed with Public Sector Digital Services Core

    The following plugins are activated when you enable the Public Sector Digital Services Core (com.sn_public_sector_digital_services_core)/(sn_gsm) plugin. For more information on the plugins installed with other Public Sector Digital Services Core applications, including Playbooks, see Plugins installed with Public Sector Digital Services Applications.

    Plugin Description
    UI Components for Customer Portals (com.sn_ciwf_ui_cmpnt) Provides a library of configurable components that offer better reusability, performance, and upgrade scalability for customer service portals.
    Business Location (sn_bus_loc) Enables support for businesses that interact with customers through physical channels such as stores, branches, franchises, and dealerships. Business locations can also support other service organizations.
    Agency Support Model (com.sn_agency_support_model) Provides support for agency services to connect constituents, businesses, and agencies on a single public sector vertical platform. Supports a 360-degree view of agency activity in agent workspaces.
    Customer Service Case Types (com.snc.csm_case_types) Enables agency customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve constituent requests.
    Customer Service Portal (com.glide.service-portal.customer-portal) Supports business-to-business (B2B) organizations to support their customers. Provides out of the box self-service capabilities for customers to search information or request assistance from a service agent.
    Customer Service Install Base Management (com.snc.install_base) Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning.
    Service Applicant Information (com.sn_svc_appl_info) Enables customers to capture additional information entered during the case creation/application process. Includes a data model and corresponding custom UIs to facilitate storing new applicant information, their associated financial information, and other constituent/business contact data.
    Service Applicant Program Management (com.sn_svc_appl_pgm_mg) The Service Applicant Program Management application, in partnership with Strategic Portfolio Management, empowers organizations to quickly design, configure, and launch applicant-facing programs, such as grants.
    Service Request Criteria (sn_req_criteria) Allows government service agents to view only relevant service definitions while creating a case. Service definitions can be filtered using user criteria and entity criteria which shows only relevant service definitions for agents and constituents. Admins can create new customer criteria for constituents, accounts. Constituents can see relevant service definitions in the customer portal based on customer criteria setup by admins.