Set up constituent self-service in Public Sector Digital Services

Creating a self-service portal such as the Government Service Portal helps constituents submit requests independently. You can integrate features like knowledge bases, chatbots, and appointment booking for easy access to information.

Government Service PortalSet up the Government Service Portals to provide information and support to your constituents.

Service catalogCreate service catalogs to provide your customers with self-service opportunities to request items such as service and product offerings.

Government Service Portal

Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. Additionally, provide features like walk-up experiences and appointment booking to enhance their self-service options.

Service Catalog

Use the Service Catalog application to create and customize service catalogs so that your constituents can request items such as services and public records, or submit applications for grants or various social benefit programs. Additionally, you can standardize request fulfillment to maintain the accuracy and availability of the items in the catalogs.