---
sourceDocument: Zurich Healthcare and Life Sciences
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/healthcare-life-sciences

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Healthcare and Life Sciences

ft:clusterId :

    - hcls

bundleId :

    - hcls

workflow :

    - Customer and Industry


---

# Encryption options

# Encryption options in EMR Help {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 22, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

EMR Help provides encryption support to secure sensitive
information.

Encryption prevents unauthorized users from viewing sensitive EMR system
data.

The following encryption options on the ServiceNow AI Platform are supported in the EMR Help application:

* [Column Level Encryption](https://www.servicenow.com/docs/rDASpg0C_k9vpfb~rKEimw#emr-help-encryption-support__section_v2g_g2x_cpb)
* [Column Level Encryption Enterprise](https://www.servicenow.com/docs/rDASpg0C_k9vpfb~rKEimw#emr-help-encryption-support__section_htr_f2x_cpb)

{#emr-help-encryption-support__ul_rkp_12x_cpb}

## Column Level Encryption {#emr-help-encryption-support__section_v2g_g2x_cpb}

Column Level Encryption (CLE) encrypts individual columns (fields) and attachments
associated with an EMR system in a service request. Encryption is most
useful for columns in the data table for request parameters that are marked as
sensitive data.

By default, the EMR Help application encrypts the following fields
(columns) by using the sn_ind_rmt_help.emr_data encryption
module, a Key Management Framework (KMF) crypto module that uses the AES-256
algorithm:

* The Additional Info field in the Remote Request Data \[sn_ind_rmt_help_request_data\] table.
* The Phone number and Email address fields in the EMR Incident Data \[sn_ind_rmt_help_incident_data\] table.

{#emr-help-encryption-support__ul_emr_data_fields}

The emr_data_viewer module access policy grants the
sn_ind_rmt_help.viewer role permission to decrypt and view these encrypted fields.
Users without the sn_ind_rmt_help.viewer role see the encrypted values.

## Column Level Encryption Enterprise {#emr-help-encryption-support__section_htr_f2x_cpb}

Column Level Encryption Enterprise provides an enhanced encryption capability and
utilizes the Key Management Framework (KMF). For using the Column Level Encryption Enterprise option with the EMR Help
application, your administrator must activate the plugin
(com.glide.now.platform.encryption). As an administrator, you can choose to opt in
to use CLE with KMF. For more information, see [Activate Column Level
Encryption Enterprise](https://www.servicenow.com/docs/access?context=activate-platform-encryption&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).  
Beginning with the Quebec release, the migration of keys and encrypted data from Encryption Support to Column Level Encryption is automated using scheduled jobs. For more information, see [Migrating to Column Level Encryption Enterprise](https://www.servicenow.com/docs/access?context=migration-to-platform-encryption&version=zurich&pubname=zurich-platform-security&ft:locale=en-US).  
Note:  
Existing customers on the Paris release must contact ServiceNow Customer Support to migrate keys and encrypted data from Encryption Support to Column Level Encryption Enterprise.