--- sourceDocument: Zurich Impact sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/impact Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Impact ft:clusterId : - ipact bundleId : - ipact --- # Extend Your Employee Center to Pro # Extend Your Employee Center to Pro {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Extend Your Employee Center to Pro The Extend Your Employee Center to Pro Accelerator guides ServiceNow Impact customers in enhancing their existing Employee Center implementations by adding Employee Center Pro features. It introduces key Pro capabilities like Content Experiences, Publishing, and Employee Communications, providing customers with essential resources and best practices to boost adoption and usage of these advanced features. This Accelerator supports Impact Guided, Advanced, and Total packages. Show full answer Show less ## Key Features * **Session Preparation:** Includes provisioning a temporary instance and activating Employee Center Pro plugins to facilitate hands-on exploration. * **Customer Coaching Sessions:** * **Session #1 (up to 90 minutes):** Overview of Employee Center Pro capabilities, review of administrative settings, discussion of maintenance activities, and access to leading practice guides. Customers receive 30 days access to a temporary instance. * **Session #2 (optional, up to 60 minutes):** A Q\&A session to address additional questions about Employee Center Pro upon customer request. * **Customer Resource Roles:** * **Platform Owner:** Accountable for the overall platform governance and alignment with business strategy. * **System Administrator(s):** Responsible for platform stability, application maintenance, and configuration tasks. * **UX and OCM Experts (recommended):** Focus on user experience and organizational change management. * **Developers (recommended):** Handle custom coding within the ServiceNow platform. * **Other Stakeholders (recommended):** Include Knowledge, Portal, and Catalog Managers focused on employee engagement. * **Trusted Service Partners (recommended):** May participate to understand leading practices and support future customer needs. ## Key Outcomes * Empowers customers to extend their Employee Center with advanced Pro features, improving employee engagement and communication. * Provides structured coaching and resources to ensure effective adoption and maintenance of Employee Center Pro. * Enables hands-on experience through temporary instance access, facilitating practical understanding and testing. * Clarifies customer responsibilities and recommended roles to maximize implementation success. ## Important Considerations This Accelerator may have availability restrictions in certain environments, self-hosted setups, or managed service providers (except internal use). ServiceNow does not provide recommendations for customers' sub-production or production instances. Customers should consult the applicable Impact Package and Accelerator descriptions for further details. The Extend Your Employee Center to Pro Accelerator provides prescriptive guidance on extending the Employee Center capabilities to include Pro features. ## Overview {#extend-employee-center-pro__section_e5j_h2r_55b} Extend Your Employee Center to Pro provides Impact customers with guidance on how to extend  their current Employee Center implementation with  Employee Center Pro features. Through an overview of Employee Center Pro features, such as Content Experiences, Publishing, and Employee Communications, customers are  educated on the features available with Employee Center Pro. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading  practice guides on how to best increase adoption and usage of the Employee Center Pro capabilities.  For additional information, see [Exploring Employee Center Pro](https://www.servicenow.com/docs/access?context=emp-center-vs-ec-pro&version=zurich&pubname=zurich-employee-service-management&ft:locale=en-US). Note: This Accelerator is available for Impact Guided, Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#extend-employee-center-pro__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Activate Employee Center Pro plugins {#extend-employee-center-pro__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of Employee Center Pro capabilities * Review of key administrative settings * Discuss key maintenance activities * Leading practice guides and resources * 30 days of access to the temporary instance is provided {#extend-employee-center-pro__ul_rnx_swh_c5b} Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)​ : Opportunity for Q\&A related to Employee Center Pro ## Request Customer Resources {#extend-employee-center-pro__section_gbn_2fr_55b} {#extend-employee-center-pro__table_h1y_ffr_55b__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | UX and OCM Experts (Recommended) | Primary stakeholders for user experience and organizational change management. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Other Customer Roles (Recommended) | Primary stakeholders responsible for employee experience and engagement, including Knowledge, Portal, and Catalog Managers. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#extend-employee-center-pro__table_h1y_ffr_55b} ## Requested information / access {#extend-employee-center-pro__id_hwn_3d5_wbc} Refer to the applicable Impact Accelerator description available at ## Exclusions {#extend-employee-center-pro__section_iq2_rfr_55b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers, except for their internal  use. ServiceNow resources are not responsible for recommendations on a customer's sub-production or production instances.