---
sourceDocument: Zurich Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/impact

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# HRSD Maturity Assessment

# HRSD Maturity Assessment {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of HRSD Maturity Assessment

The HRSD Maturity Assessment is designed for Impact customers to evaluate their HR Service Delivery processes within ServiceNow.
This structured assessment helps identify areas for improvement and provides tailored recommendations to enhance the value of their ServiceNow investment.
It covers key HRSD capabilities, including case management, employee center, onboarding, document management, and HCM integrations.
Show full answer Show less  

## Key Features

* **Maturity Assessment Kickoff Session:** Set expectations and gather necessary data.
* **Maturity Assessment Questionnaire:** Participants independently grade statements to identify gaps.
* **Questionnaire Results Analysis:** The Impact Squad reviews scores and provides tailored recommendations.
* **Assessment Report:** Includes a maturity score, top recommendations for improvement, and a list of observed recommendations.
* **Customer Read-out Session:** Discuss assessment results and suggest implementation plans.
* **Follow-up Session (optional):** Review progress and provide additional guidance.

## Key Outcomes

Participants will receive a comprehensive report detailing their HRSD maturity level, key recommendations, and resources to aid implementation. This assessment is crucial for organizations looking to maximize their HR service capabilities within ServiceNow and drive effective HR transformations.  
This accelerator assesses your current HR Service Delivery (HRSD) processes and functional maturity within ServiceNow, providing targeted recommendations on next steps to unlock additional value from the platform.

## Accelerator Overview {#hrsd-maturity-assessment__section_cxd_nqq_dsb}

The HRSD Maturity Assessment provides Impact customers with prescriptive recommendations based on a structured assessment conducted by key stakeholders within the customer's business. By offering
customers a snapshot of their current process maturity and targeted next-step recommendations, this accelerator helps maximize the value of their ServiceNow investment.  
This accelerator is designed to address the following HRSD capabilities:

* Case and Knowledge
* Employee Center and Portal
* Life cycle Events/Onboarding/Journeys
* Employee Document Management
* HCM Integrations
* Specific store features, such as Manager Hub
{#hrsd-maturity-assessment__ul_z1d_g4g_vgc} Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What you get {#hrsd-maturity-assessment__section_mwz_rw1_fsb}

Maturity Assessment Kickoff Session (up to 1.5 hours)
:
    * Set expectations on the process and depth of deliverable
    * Communicate expectations for customer participation
    * Request data and any other inputs
    {#hrsd-maturity-assessment__ul_wph_csg_vgc}

Maturity Assessment Questionnaire
:   Your assessment participants will each be asked to independently fill out a prebuilt HRSD Maturity Assessment Questionnaire that asks them to grade targeted statements to assess gaps and opportunities with your HRSD
    deployment.

Questionnaire Results Analysis (time as needed determined by the Impact Squad)
:   The Impact Squad performs the following:

    * Reviews and analyzes the questionnaire scores
    * Compiles tailored recommendations and leading practices
    * Provides guidance that will help you understand how to best maximize your HRSD investment
    {#hrsd-maturity-assessment__ul_fzy_4sg_vgc}

HSRD Maturity Assessment report
:   The assessment report is compiled from the responses to the questionnaire and includes the following:
:
    * Maturity score
    * The top five recommendations of unadopted product features in the standard NowCreate crawl/walk/run model
    * Content, accelerators, and next steps where applicable
    * A complete list of recommendations observed
    {#hrsd-maturity-assessment__ul_u5c_pq3_cxb}

Customer read-out session (up to 1.5 hours)
:
    * Deliver HRSD Maturity Assessment report
    * Review HRSD Maturity Assessment report
      * Present the assessment results
      * Discuss targeted recommendations
      * Provide a suggested plan and resources to help you decide which recommendations to implement
      {#hrsd-maturity-assessment__ul_bxp_gb3_vgc}
    {#hrsd-maturity-assessment__ul_vld_brq_dsb}

Follow-up customer session (optional on Customer request-- up to 1 hour)
:
    * Review Customer progress
    * Identify additional resources to achieve Customer goals
    * Provide additional guidance on leading practices
    {#hrsd-maturity-assessment__ul_tks_dx1_fsb}

## Requested customer resources {#hrsd-maturity-assessment__section_hvh_lcz_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#hrsd-maturity-assessment__table_m23_zwy_wgc__entry__4}

| Customer Resource  | Responsibilities  | Required | Recommended |
|-|-|:-:|:-:|
| Main Customer Contact, PMO | This individual is the primary contact for the duration of the engagement and carries out the following responsibilities: * Gathers and shares the list of assessment participants * Ensures completion of the assessment by participants * Provides sponsorship for outputs based on the recommendations {#hrsd-maturity-assessment__ul_xms_zxy_wgc} | ✓ |   |
| Participants | These are the people within your organization that will be completing the assessment. Their responsibilities are: * Complete the assessment by the agreed deadline * Raise any questions or concerns as soon as possible {#hrsd-maturity-assessment__ul_gpd_2yy_wgc} | ✓ |   |
| Process Owner | Owns the process being accessed | ✓ |   |
[Table 1. Customer resource and responsibilities]

{#hrsd-maturity-assessment__table_m23_zwy_wgc}

## Requested Information / Access {#hrsd-maturity-assessment__section_s1y_hx1_fsb}

We request that the HRSD Maturity questionnaire is completed by the customer virtually a minimum of two weeks prior to the customer readout session.

## Exclusions {#hrsd-maturity-assessment__section_xng_jx1_fsb}

* This Impact Accelerator does not include a technical review of HRSD.

* Assessment of other EWF capabilities beyond HRSD is not included.

* ServiceNow is not responsible for implementing the recommendations made based on the HR Service Delivery Maturity Assessment.

{#hrsd-maturity-assessment__ul_sh4_rb2_bhc}