--- sourceDocument: Zurich Impact sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/impact Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Impact ft:clusterId : - ipact bundleId : - ipact --- # November 2024 release updates # HealthScan definitions updates: November 2024 release {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Some HealthScan definitions are deprecated or updated between releases. ## Deprecated definitions {#healthscan-definitions-nov-store__section_xh5_n3d_fdc} The following definitions have been deprecated for the November 2024 release. {#healthscan-definitions-nov-store__table_g5z_bmd_fdc__entry__6} | Number | Short description | Rating | Related portfolio | Category | Reason for deprecation | |-|-|-|-|-|-| | HSD0004695 | Ensure gamification ranges do not overlap and have a unique start value. | Recommend | Configuration Review for CSM | Manageability | Merged with HSD0004987 | [Table 1. Deprecated definitions (November 2024 release)] {#healthscan-definitions-nov-store__table_g5z_bmd_fdc} ## Updated definitions {#healthscan-definitions-nov-store__section_v3s_43d_fdc} The following definitions have been updated for the November release to improve performance, reduce false positives, and meet the latest coding practices. Some of these definitions will have a positive or negative impact on your customer instance scores. Due to process and technical constraints, a comprehensive impact analysis for the overall score impact could not be fully conducted for customer instances. As a result, there may be potential impact score drops that have not been identified or addressed. {#healthscan-definitions-nov-store__table_h2p_mmd_fdc__entry__5} | Number | Short description | Rating | Category | Update description | |-|-|-|-|-| | HSD0001041 | Customer accounts without primary contact | Discuss | Manageability | * Improved code to follow HealthScan definition guidelines * Documentation link update {#healthscan-definitions-nov-store__ul_xgk_zsd_fdc} | | HSD0001058 | Scoped app uses logging utils or deprecated methods for logging rather than the verbosity method | Act | Manageability | * Improved performance with more reliance on the database to filter records * Accurate line numbers * Reduced number of false positives {#healthscan-definitions-nov-store__ul_gnp_2td_fdc} | | HSD0001128 | Client-side code should not use synchronous AJAX methods | Recommend | Performance | * Added query for catalog and client scripts: type!=onSubmit * Implemented updated line numbering and comment handling * Added try/catch to ensure better stability {#healthscan-definitions-nov-store__ul_vxy_gtd_fdc} | | HSD0001193 | Use the condition field in Business Rules | Discuss | Manageability | Modified the initial query to include "Script not empty" and "when" conditions and removed it from the detailed analysis part of the HSD code | | HSD0001459 | Missing key contact details - Email or Account | Discuss | Manageability | * Improved code to follow HealthScan definition guidelines * Valid documentation link update {#healthscan-definitions-nov-store__ul_yym_ltd_fdc} | | HSD0001475 | Entitlements without duration (start and end date) | Discuss | Manageability | * Improved code to follow HealthScan definition guidelines * Valid documentation link update {#healthscan-definitions-nov-store__ul_fhp_ptd_fdc} | | HSD0001484 | Missing Asset Information - Primary Contact or Location | Discuss | Manageability | * Improved code to follow HealthScan definition guidelines * Valid documentation link update {#healthscan-definitions-nov-store__ul_mtp_rtd_fdc} | | HSD0001507 | A dedicated integration user runs actions in place of the default admin user | Act | Security | * Corrected typo leading all queries on this to fail and return all records * Filtered out tables that don't have a user field available on the form view * Filtered out baseline records * Added query to return the jobs running as admin (without a user value) * Added display on Findings to make this distinction clear * Added 1k Findings limit {#healthscan-definitions-nov-store__ul_x3w_5nd_fdc} | | HSD0001533 | The default "system" user preference for "rows per page" should be set to 50 or less | Recommend | Performance | * Replaced documentation URL * Always creates a statistic * Added defensive scripting {#healthscan-definitions-nov-store__ul_ks1_d5d_fdc} | | HSD0001623 | Read ACLs (Security rules) should not have GlideRecord, GlideAggregate, or GlideRecordSecure in script | Act | Performance | * Improved code * Avoided use of ScriptUtils performMatch and search override * Fixed incorrect line numbering * Resolved multiple inquiries * Considered GlideRecordSecure in the findings along with GlideRecord and GlideAggregate {#healthscan-definitions-nov-store__ul_y1z_d4d_fdc} | | HSD0001627 | Do not query audit log in custom integrations and code | Recommend | Performance | * Improved performance with more reliance on the database to filter records * Accurate line numbers * Reduced number of false positives {#healthscan-definitions-nov-store__ul_sdl_j5d_fdc} | | HSD0001662 | Differs from baseline: Business Rules | Recommend | Upgradeability | * Excludes custom applications * Queries for customized business rules from store apps * Resolved multiple inquiries * Improved accuracy and performance * Increased the number of findings * Added findings limit and defensive scripting {#healthscan-definitions-nov-store__ul_kbx_m5d_fdc} | | HSD0001664 | Differs from baseline: Script Includes | Recommend | Upgradeability | * Excludes custom applications * Improved performance by not checking twice for baseline {#healthscan-definitions-nov-store__ul_awp_q5d_fdc} | | HSD0001665 | Differs from baseline: Client Scripts (and UI Scripts) | Recommend | Upgradeability | * Excludes custom applications * Queries for customized client scripts from store apps * Resolved multiple inquiries * Improved accuracy and performance * Increased the number of findings * Added findings limit and defensive scripting {#healthscan-definitions-nov-store__ul_iym_kpd_fdc} | | HSD0001877 | Customer Contact should not have the snc_internal role | Act | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0002056 | Knowledge articles older than 12 months may be unduly aging | Recommend | Manageability | * Added logic to not create the single Finding on zero results * Added try/catch logic * Added Statistical score for visibility on zero {#healthscan-definitions-nov-store__ul_jjl_x5d_fdc} | | HSD0002295 | Service Contracts without duration (Start and End Date) | Recommend | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0002299 | Feature adoption: Automated Case Assignment | Recommend | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0002300 | CSM Demo Data Plugin Installation | Discuss | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0002371 | Product Adoption: Use CSM to streamline your Customer Service operations | Discuss | Manageability | * Improved code to follow HealthScan definition guidelines * Changed execution type from Statistical to Automated {#healthscan-definitions-nov-store__ul_y3t_dvd_fdc} | | HSD0002372 | Feature Adoption: Self-registration for customer contacts | Discuss | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0002437 | Check whether strict mode for GlideRecord queries is active | Recommend | Manageability | Added defensive scripting by means of try/catch/finally structure to ensure a statistic | | HSD0002534 | Duplicate Cases created with the same number | Discuss | User Experience | * Improved code to follow HealthScan definition guidelines * Restricted Max finding to 75 {#healthscan-definitions-nov-store__ul_upq_kvd_fdc} | | HSD0002828 | All events should have the "fired by" field populated | Recommend | Manageability | * Returns multiple findings up to a maximum of 1000 * Each finding groups flagged events by application and displays the event count per app * Each finding links to a list page of flagged events for the same application * Returns custom (rather than OOTB) events * Defensive scripting in case of table accessibility issues * Statistic is always returned * Statistic represents the cumulative count {#healthscan-definitions-nov-store__ul_mxc_qqd_fdc} | | HSD0003784 | Check for unhandled duplicate CI tasks | Discuss | User Experience | * Added defensive scripting by means of try/catch/finally structure to ensure a statistic * Added check for short_description field exists * Migrated to GlideAggregrate for overall count * Added 30 days filter to Findings * Added 1000 Findings limit {#healthscan-definitions-nov-store__ul_mdn_qvd_fdc} | | HSD0004419 | Deactivate stale user accounts | Recommend | Manageability | * Returns finding if 1 or more inactive users are found * Always returns statistic * Filters out users created less than 1 month ago * Defensive scripting in case of issues with tables {#healthscan-definitions-nov-store__ul_ww3_zqd_fdc} | | HSD0004672 | Every Knowledge Base should have Knowledge Manager populated | Recommend | User Experience | * Improved code to follow HealthScan definition guidelines * Fixed spelling errors {#healthscan-definitions-nov-store__ul_bfw_zvd_fdc} | | HSD0004689 | Enables session caching. | Recommend | User Experience | Improved code to follow HealthScan definition guidelines | | HSD0004690 | Enables the user-mentions functionality in Communities content. | Recommend | User Experience | Improved code to follow HealthScan definition guidelines | | HSD0004692 | Enables Google re-CAPTCHA on the self-registration page with Communities | Recommend | Security | Improved code to follow HealthScan definition guidelines | | HSD0004693 | Enable Gamification on Community | Recommend | User Experience | Improved code to follow HealthScan definition guidelines | | HSD0004974 | Check if system property sn_customerservice.consumer_max_new_cases_daily has been modified for consumer Cases per day | Recommend | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0004987 | Ensure gamification has a unique level range name, that gamification ranges do not overlap, and have a unique start value. | Recommend | Manageability | Improved code to follow HealthScan definition guidelines | | HSD0005255 | Regression testing for ATF Quick Start Test "Major Issue Management" | Recommend | Upgradeability | Improved code to follow HealthScan definition guidelines | | HSD0006666 | Check if current.update() is used in a business rule | Act | Performance | * Improved code to follow HealthScan definition guidelines * Resolved multiple inquiries * Rectified incorrect line numbering {#healthscan-definitions-nov-store__ul_xkj_kwd_fdc} | | HSD0011774 | Hardware Models should have Manufacturer and Model Number | Recommend | Manageability | Added a check: If there are 0 models, do not create a finding | | HSD0012251 | Hardware Asset Tags are unique | Discuss | Manageability | * Updated documentation URL to the latest playbook * Removed finding when there are 0 duplicate asset tags {#healthscan-definitions-nov-store__ul_knd_pwd_fdc} | | HSD0014977 | GlideRecord.insert() method should check for Null | Recommend | Manageability | * Updated definition with latest comment handling * Added try/catch * Many performance improvements {#healthscan-definitions-nov-store__ul_ert_vwd_fdc} | [Table 2. Updated definitions (November release)] {#healthscan-definitions-nov-store__table_h2p_mmd_fdc}