Exploring ServiceNow Otto for Automation Center

Release version: Zurich

Updated February 16, 2026

1 minute to read

Explore the benefits of ServiceNow Otto for Automation Center.

ServiceNow Otto for Automation Center

ServiceNow Otto for Automation Center helps you use AI to ease your tasks in Automation Center.

User task step summarization skill

ServiceNow Otto for Automation Center includes the User task step summarization skill. The User task step summarization skill uses the user interaction steps from Task Mining and produces a targeted summary of the intended business outcome, and a set of detailed steps derived from the original interactions. For more information about activating the skill, see Activate skills. For information about creating an automation request from Task Mining workspace, see Integration with Automation Center.