Configure ServiceNow Otto for Zero Copy Connector

  • Release version: Zurich
  • Updated November 4, 2025
  • 1 minute to read

    • If you have the admin role, you can configure the ServiceNow Otto for Zero Copy Connector application.

    Before you begin

    Role required: admin and sn_erp_integration.erp_ai_user

    About this task

    Use the AI Admin Hub console to configure ServiceNow Otto for Zero Copy Connector. For additional information, see Overview tab in AI Admin Hub.

    The following skills are included in ServiceNow Otto for Zero Copy Connector:
    • ERP data discovery
    • ERP data query

    Procedure

    1. Install the ServiceNow Otto for Zero Copy Connector plugin (sn_erp_ai).

      For information about the installation process, see Install plugins for ServiceNow Otto.

    2. View the skills by navigating to All > Now Assist admin > Skills and selecting Other.
    3. Edit skill access by selecting the options icon next to the Last modified column and selecting Edit access.

      Now Assist skills list with other skills displayed and two now assist for zero copy connector skills highlighted.

      1. Select the edit (pencil) icon .

        Edit access modal with pencil icon highlighted.

      2. Select Any authenticated user or Select roles.

        Edit ACL modal with user access options highlighted.

        If you specified Select roles, add and delete roles as needed. To delete a role, select the X icon within the pill.

        To add a role, select inside the Roles text box and select a role from the list.

        Edit ACL modal with roles drop-down list displayed.

        Note:
        The sn_erp_integration.erp_ai_user role is required for users to work with generative and agentic AI in ServiceNow Otto for Zero Copy Connector.
      3. When you're finished, select Apply.
    4. Optional: You can delete a skill at any time by selecting the icon next to Last modified and selecting Deactivate skill.