--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Automation Anywhere Spoke # Automation Anywhere Spoke {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Automation Anywhere Spoke The Automation Anywhere Spoke enables ServiceNow customers to manage workflows and robotic process automation (RPA) tasks directly within their ServiceNow instance by integrating with their Automation Anywhere environment. This integration facilitates automation of bot deployments, device management, folder handling, queue management, and user administration from ServiceNow. Show full answer Show less To use the spoke, customers must have an Integration Hub subscription and install required dependent plugins. The spoke adds an Automation Anywhere application and an Authentication module to the ServiceNow instance to securely connect and authenticate requests. ## Key Features * **Bot Management:** Deploy bots to runner devices, retrieve details of specific bots, and list all bots. * **Device Management:** Access details of specific devices, list all devices, and retrieve information about device pools. * **Folder Management:** Retrieve details of individual folders and list all folders in Automation Anywhere. * **Queue Management:** Stream and retrieve information on queues and work items in the Enterprise Control Room. * **User Management:** Retrieve details of specific users and stream information on all users. Only users with bot runner or admin roles can execute these actions. * **Authentication and Credentials:** The spoke includes an Authentication module where customers configure credential records to authenticate ServiceNow requests securely. * **Connection and Credential Aliases:** Integration Hub uses aliases to manage connection and credential information, simplifying configuration across multiple environments and easing maintenance if credentials change. ## Key Outcomes * Centralized automation management within ServiceNow, reducing the need to switch between platforms. * Streamlined deployment and monitoring of Automation Anywhere bots and devices. * Secure, role-based access control ensuring only authorized users can perform spoke actions. * Simplified credential management via aliases, improving scalability and maintenance of integrations. Manage workflows and robotics processes in Automation Anywhere instance from your ServiceNow instance. ## Request apps on the Store {#automation-anywhr-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#automation-anywhr-spoke__inline-send-to-store} ## Integration Hub subscription {#automation-anywhr-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#automation-anywhr-spoke__section_mr5_x1v_bsb} Automation Anywhere spoke v1.3.0 is the latest version{#automation-anywhr-spoke__aaver} ## Spoke dependencies {#automation-anywhr-spoke__section_jcx_m5d_pmb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * Complex Object (com.glide.cobject) * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#automation-anywhr-spoke__ul_kcx_m5d_pmb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#automation-anywhr-spoke__section_b43_3h2_hfb} The Automation Anywhere spoke provides actions to automate Automation Anywhere tasks when events occurs in your ServiceNow instance. Available actions include: {#automation-anywhr-spoke__table_u1p_kh2_hfb__entry__3} | Category | Action | Description | |-|-|-| | Bot Management | Deploy Bot | Deploys a bot in the bot runner devices. | | Bot Management | Get Bot | Retrieves details of the specific bot. | | Bot Management | Look up Bots | Retrieves information about all the bots. | | Device Management | Get Device Details | Retrieves details of the specific device. | | Device Management | Look up Devices | Retrieves details of all the devices. | | Device Management | Look up Pool | Retrieves details of the specified pool. | | Folder Management | Get Folder | Retrieves details of the requested folder. | | Folder Management | Look up Folders | Retrieves information about all the folders. | | Queue Management | Look up Queues Stream | Retrieves all queues for the Enterprise Control Room. | | Queue Management | Look up Work Items in Queue | Retrieves details of all the work items in a queue. | | User Management | Look up User | Retrieves details of the requested user. | | User Management | Look up Users Stream | Retrieves details of all the users. | [ ] {#automation-anywhr-spoke__table_u1p_kh2_hfb} Note: Only users with bot runner or admin role can execute the spoke actions. ## Spoke module {#automation-anywhr-spoke__section_w2k_lyx_qlb} The Automation Anywhere spoke adds the Automation Anywhere application to your instance and includes the Authentication module. In this module, you should provide details in the default credential record to authentication the ServiceNow requests. See [Create a Credential record for the Automation Anywhere spoke](https://www.servicenow.com/docs/sXQXzzdJFo~lXwucYCw28A#cred-automation-anywhr "Create a credential record for the Automation Anywhere instance. The Automation Anywhere spoke connection and credential alias uses these credentials to authorize actions.") for more information. ## Connection and credential alias requirements {#automation-anywhr-spoke__section_ibn_pj2_hfb} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up the Automation Anywhere spoke](https://www.servicenow.com/docs/sXQXzzdJFo~lXwucYCw28A#setup-auto-anywhr "Integrate ServiceNow and Automation Anywhere instances by using the Automation Anywhere credential record to authenticate ServiceNow requests.").