Automation Anywhere Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Automation Anywhere Spoke

    The Automation Anywhere Spoke enables ServiceNow customers to manage workflows and robotic process automation (RPA) tasks directly within their ServiceNow instance by integrating with their Automation Anywhere environment. This integration facilitates automation of bot deployments, device management, folder handling, queue management, and user administration from ServiceNow.

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    To use the spoke, customers must have an Integration Hub subscription and install required dependent plugins. The spoke adds an Automation Anywhere application and an Authentication module to the ServiceNow instance to securely connect and authenticate requests.

    Key Features

    • Bot Management: Deploy bots to runner devices, retrieve details of specific bots, and list all bots.
    • Device Management: Access details of specific devices, list all devices, and retrieve information about device pools.
    • Folder Management: Retrieve details of individual folders and list all folders in Automation Anywhere.
    • Queue Management: Stream and retrieve information on queues and work items in the Enterprise Control Room.
    • User Management: Retrieve details of specific users and stream information on all users. Only users with bot runner or admin roles can execute these actions.
    • Authentication and Credentials: The spoke includes an Authentication module where customers configure credential records to authenticate ServiceNow requests securely.
    • Connection and Credential Aliases: Integration Hub uses aliases to manage connection and credential information, simplifying configuration across multiple environments and easing maintenance if credentials change.

    Key Outcomes

    • Centralized automation management within ServiceNow, reducing the need to switch between platforms.
    • Streamlined deployment and monitoring of Automation Anywhere bots and devices.
    • Secure, role-based access control ensuring only authorized users can perform spoke actions.
    • Simplified credential management via aliases, improving scalability and maintenance of integrations.

    Manage workflows and robotics processes in Automation Anywhere instance from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Automation Anywhere spoke v1.3.0 is the latest version

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • Complex Object (com.glide.cobject)
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Workflow Studio - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Automation Anywhere spoke provides actions to automate Automation Anywhere tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Bot Management Deploy Bot Deploys a bot in the bot runner devices.
    Get Bot Retrieves details of the specific bot.
    Look up Bots Retrieves information about all the bots.
    Device Management Get Device Details Retrieves details of the specific device.
    Look up Devices Retrieves details of all the devices.
    Look up Pool Retrieves details of the specified pool.
    Folder Management Get Folder Retrieves details of the requested folder.
    Look up Folders Retrieves information about all the folders.
    Queue Management Look up Queues Stream Retrieves all queues for the Enterprise Control Room.
    Look up Work Items in Queue Retrieves details of all the work items in a queue.
    User Management Look up User Retrieves details of the requested user.
    Look up Users Stream Retrieves details of all the users.
    Note:
    Only users with bot runner or admin role can execute the spoke actions.

    Spoke module

    The Automation Anywhere spoke adds the Automation Anywhere application to your instance and includes the Authentication module. In this module, you should provide details in the default credential record to authentication the ServiceNow requests. See Create a Credential record for the Automation Anywhere spoke for more information.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Automation Anywhere spoke.