AWS Certificate Manager Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of AWS Certificate Manager Spoke

    The AWS Certificate Manager (ACM) spoke enables ServiceNow customers to manage AWS certificates directly from their ServiceNow instance. It integrates AWS Certificate Manager capabilities with ServiceNow workflows, automating certificate management tasks and improving operational efficiency.

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    This spoke requires an Integration Hub subscription and is compatible with AWS Certificate Manager API version 2015-12-08 and later. The latest version of the spoke is v1.0.1.

    Key Features

    • Certificate Management Actions: Automate crucial ACM tasks such as requesting, importing, retrieving, updating, and deleting certificates, as well as resending domain validation emails.
    • Tag Management Actions: Manage certificate tags by adding, retrieving, or removing tags to organize and categorize certificates effectively.
    • Connection and Credential Management: Leverages Integration Hub aliases for managing AWS credentials and connection information securely and efficiently across multiple environments without needing to update actions when credentials change.

    Requirements and Dependencies

    • A user with full access to AWS Certificate Manager and their Access Key ID and Secret Access Key to establish integration.
    • Installation of dependent ServiceNow plugins such as IntegrationHub Action Step - REST, IntegrationHub Runtime, Flow Designer - Dynamic Inputs, Complex Object, and IntegrationHub Action Template - Data Stream. Some plugins may require appropriate licensing.

    Practical Benefits

    By using the AWS Certificate Manager spoke, customers can streamline certificate lifecycle management from within ServiceNow, reducing manual effort and minimizing errors in certificate handling. The spoke’s automation capabilities help maintain secure and compliant certificate usage across AWS services integrated with ACM.

    Customers can expect improved visibility and control over SSL/TLS certificates, simplified tag management, and seamless credential handling through Integration Hub aliases, ensuring scalable and maintainable integrations.

    Manage certificates in AWS Certificate Manager account from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    AWS Certificate Manager spoke v1.0.1 is the latest version.

    Supported versions

    This spoke was built for AWS Certificate Manager API version 2015-12-08, but may be compatible with later versions.

    Spoke requirements

    • User with full access to AWS Certificate Manager.
    • Access Key ID and Secret Access Key of the user. Record these values for later use.
    For more information about creating user in IAM and providing the required access, see Understanding and Getting Your Security Credentials page on the AWS Documentation site.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The AWS Certificate Manager spoke provides actions to automate AWS Certificate Manager tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Certificate Management Delete Certificate Deletes a certificate and its associated private key.
    Get Certificate Retrieves an Amazon-issued certificate and its certificate chain.
    Get Certificate Details Retrieves detailed metadata about the specified ACM certificate.
    Import Certificate Imports a certificate to AWS Certificate Manager (ACM) to use with services that are integrated with ACM.
    Look up Certificates Retrieves a list of certificate ARNs and domain names.
    Request Certificate Requests an ACM certificate for use with other AWS services.
    Resend Validation Email Resends the email that requests domain ownership validation.
    Update Certificate Option Updates details of the specified certificate.
    Tag Management Add Tags To Certificate Associates a set of tags with the required certificate.
    Look up Tags For Certificate Retrieves all tags that are associated with the specified certificate.
    Remove Tags From Certificate Removes the association of tags from certificate.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the AWS Certificate Manager spoke.