GoTo Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of GoTo Spoke

    The GoTo spoke integrates with ServiceNow to provide actionable insights and automation for GoTo software subscriptions, including GoToMeeting, GoToWebinar, and GoToConnect. It enables customers to analyze usage data to identify inactive licenses, helping optimize license management and realize cost savings by reclaiming unused licenses.

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    Key Features

    • Usage Analysis: Stream and retrieve detailed user activity summaries and specific user activity records to monitor license utilization effectively.
    • License Management: List all active product licenses within a GoTo account and remove licenses from users as needed.
    • Meeting and Webinar Reporting: Access historical and upcoming meeting reports across all organizers and retrieve webinar lists for comprehensive event management insights.
    • User Management: Manage GoTo users by retrieving user lists, authenticated user details, and deleting users from accounts.
    • Integration Hub Dependency: Requires Integration Hub subscription and relevant ServiceNow plugins for runtime, REST action steps, and data stream templates to operate properly.
    • Connection and Credential Management: Utilizes aliases to streamline connection and credential configurations across multiple environments, simplifying maintenance and updates.

    Requirements and Compatibility

    • An active GoTo admin account is required to use the spoke.
    • The spoke is built for LogMeIn Admin Center version 5.29.0 but may support later versions.
    • Installation depends on having ServiceNow Integration Hub Runtime and related plugins installed, some of which may require licenses if used beyond this spoke.

    Practical Benefits for ServiceNow Customers

    By deploying the GoTo spoke, ServiceNow customers gain a streamlined method to monitor GoTo license usage, automate user and license management tasks, and generate reports essential for governance and cost control. This integration supports proactive decision-making around license allocation and helps reduce unnecessary expenses by identifying and removing stale licenses.

    The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GoTo spoke v2.0.1 is the latest version.

    Supported versions

    This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions.

    Spoke requirements

    GoTo admin account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Connect Management Look up Connect Users Stream Retrieves a list of all users with a GoToConnect license within a GoTo account.
    Look Up User Activity Summary Stream Retrieves a summary of all user activities, including information about the set of users and their associated metrics.
    Look Up User Activity Details Stream Retrieves the activity records of the specific user.
    License Management Look Up Licenses Retrieves a list of all product licenses within a GoTo account.
    Remove User License Removes a user from a specified product license.
    Meeting Management Get Historical Meeting Report Reports the meeting history of all organizers within a GoTo account during a given date range.
    Get Upcoming Meeting Report Reports meetings that are scheduled for all organizers within a GoTo account during a given date range.
    User Management Delete User Deletes a user from a GoTo account.
    Look up Authenticated User Retrieves details of the authenticated user, including information about the accounts the user holds.
    Look up Users Retrieves a list of all users within a GoTo account.
    Webinar Management Get Webinars Retrieves a list of all webinars for a GoTo account.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the GoTo spoke.