Jack Henry jXchange Spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Jack Henry jXchange Spoke

    The Jack Henry jXchange Spoke enables integration between your ServiceNow instance and your Jack Henry jXchange account, allowing access to customer and account data directly within ServiceNow. This integration supports automating financial services operations by leveraging data from Jack Henry jXchange.

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    Note that from the Utah release onward, the application has been renamed to Financial Services Operations Integration with Jack Henry jXchange.

    This spoke requires an Integration Hub subscription and depends on several ServiceNow plugins for full functionality.

    Key Features

    • Integration Requirements: You must have Jack Henry jXchange account credentials and configuration details such as username, password, consumer name, product, routing ID, environment, and SOAP connection URL.
    • Dependencies: The spoke requires Installation of specific plugins like IntegrationHub Runtime, Complex Object, SOAP Action Step, Data Stream templates, and Flow Designer Dynamic Outputs. Some may require additional licensing.
    • Sample Flows and Subflows: Includes ready-to-use flows such as "Look up Transactions Updates" and "Get Customers Information" to help you automate transaction retrieval and customer data logging. These samples can be copied and customized within new application scopes.
    • Spoke Actions: Provides actions categorized under Customer Information Management and Financial Account Information Management, including:
      • Lookup of customer info by ID or stream
      • Retrieval of financial account details and transactions
      • Updating deposit balances
    • Modules Added: Adds the Financial Services Operations application with modules for Customers and Accounts. Navigating to these modules triggers data retrieval from Jack Henry jXchange via the associated actions.
    • Connection and Credential Management: Uses Integration Hub aliases to manage connection and credential data efficiently across multiple environments, reducing maintenance when credentials change.

    Practical Benefits for ServiceNow Customers

    • Seamlessly access and manage Jack Henry jXchange customer and account data within ServiceNow.
    • Automate financial operations workflows with prebuilt flows and actions, saving time and reducing manual effort.
    • Leverage Integration Hub capabilities for scalable and secure integrations that simplify credential management.
    • Customize sample flows and subflows to fit specific business processes without starting from scratch.

    Integrate ServiceNow instance with your Jack Henry jXchange account to access customer and account information.

    Important:
    Starting with the Utah release, the Financial Services Operations Integration with Jack Henry Associates (JHA) jXchange application has been renamed to Financial Services Operations Integration with Jack Henry jXchange.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    The current version of the Jack Henry Associates jXchange spoke is v2.0.3.

    Spoke requirements

    Ensure that you contact Jack Henry jXchange admin and have these details ready:
    • Username of your Jack Henry jXchange account.
    • Password of your Jack Henry jXchange account.
    • Valid Consumer Name.
    • Valid Consumer Product.
    • Institute Routing ID.
    • Institute Environment.
    • SOAP Connection URL.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • Complex Object (com.glide.cobject)
    • ServiceNow Integration Hub Action Step - SOAP (com.glide.hub.action_step.soap)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • ServiceNow Flow Designer - Dynamic Outputs (com.glide.hub.dynamic_outputs)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Jack Henry jXchange spoke provides sample flows to demonstrate automating tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Look up Transactions Updates Triggers the Look up Transactions Updates subflow and retrieves the latest transactions updates.
    Sample Get Customers Information flow Retrieves the customer information and logs it.

    Spoke subflows

    The Jack Henry jXchange spoke provides a sample subflow, Look up Transactions Updates subflow to demonstrate retrieving the latest transactions updates. To customize the sample subflow, copy it to a new application scope.

    Spoke actions

    The Jack Henry jXchange spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Customer Information Management Look up Customer Information by ID Retrieves customer information based on customer identifier.
    Look up Customers Information Stream Retrieves customer information existing on a service provider.
    Financial Account Information Management Look up Financial Account by Account Details Retrieve financial account information of a customer by account details existing on a service provider.
    Look up Financial Accounts Stream Retrieves financial account information of customers existing on a service provider.
    Look up Financial Transactions Stream Retrieves financial account transactions of an account existing on a service provider.
    Update Financial Account Deposit Balance Updates deposit balance of a financial account existing on a service provider.

    Spoke module

    The Jack Henry jXchange spoke adds the Financial Services Operations application to your instance and includes these modules:
    Module Description
    Customers Retrieves and displays the customer data from your Jack Henry jXchange account.

    When a user navigates to, JHA > Remote Tables > Customers, the Look up Customers Information Stream action is triggered and data is retrieved.
    Accounts Retrieves and displays the account data from your Jack Henry jXchange account.

    When a user navigates to, JHA > Remote Tables > Accounts, the Look up Financial Accounts Stream action is triggered and data is retrieved.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Jack Henry jXchange spoke.