---
sourceDocument: Zurich Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications

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    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Microsoft Teams Spoke

# Microsoft Teams Spoke {#ariaid-title1}

Release version: Zurich  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Microsoft Teams Spoke

The Microsoft Teams spoke enables integration between ServiceNow and Microsoft Teams by allowing the posting of messages and key ServiceNow record details---such as incident, problem, and change records---to Microsoft Teams channels.
This integration is available through Integration Hub and requires an active Integration Hub subscription.
Show full answer Show less  
**Important:** Starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will no longer be activated on new instances but will continue to be supported. The Microsoft Teams Graph Spoke is the recommended alternative for the latest functionality.

## Key Features

* **Post a Message:** Send custom messages to Microsoft Teams channels via a Webhook Connector by specifying a Webhook URL, title, and message content.
* **Post Change Details:** Automatically send details of ServiceNow change records to Teams channels.
* **Post Incident Details:** Share incident record information within Teams channels.
* **Post Problem Details:** Deliver problem record information to Teams channels.

## Configuration Inputs

Each action requires setting up a Microsoft Teams incoming webhook URL beforehand. Optional inputs allow customization of the message, including:

* **Title:** Message title to display.
* **Additional Message:** Supplementary text before record details.
* **Override Default Fields:** Specify which record fields to send instead of the default fields (Short Description, Category, State, Priority, Assignment Group).
* **Theme Color (Hex):** Color code to highlight the message.
* **Action URL and Name:** Define a clickable button in the message linking to a URL and label it appropriately.

## Practical Application

ServiceNow customers can automate notifications and updates to Microsoft Teams channels within their workflows. For example, you can add a "Post Incident Details" action to a flow that triggers when high priority incidents are created, customizing the message appearance using the theme color and additional text. This streamlines communication and visibility for IT and business teams directly within Microsoft Teams.  
The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change
record details to Microsoft Teams channels.

## Integration Hub
subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).  
Important:  
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

For more information, search for the term <kbd class="ph userinput">Microsoft Teams Spoke for ServiceNow IntegrationHub</kbd> in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugin-changes&version=zurich&pubname=zurich-release-notes&section=plugins-planned-for-deprecation&ft:locale=en-US).

## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb}

Microsoft Teams spoke v1.1.3 is the latest version.{#microsoft-teams-spoke__ms-teams-ver}

## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb}

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2}

| Action | Description |
|-|-|
| Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. |
| Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. |
| Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. |
| Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. |
[ ]

{#microsoft-teams-spoke__table_akr_4d4_lbb}

## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb}

The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2}

| Input | Description |
|-|-|
| \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. |
| \[Optional\] Title | Title of the message. |
| \[Optional\] Additional Message | Add a message before the record details. |
| \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. |
| \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. |
| \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL>. |
| \[Optional\] Action Name | Name of the action that you can automate with the flow. |
[ ]

{#microsoft-teams-spoke__table_xcr_jvg_mbb}

## Example {#microsoft-teams-spoke__section_xtp_phs_fbb}

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.