Microsoft Teams Spoke

  • Release version: Zurich
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams spoke integrates ServiceNow with Microsoft Teams, enabling automated posting of messages and ServiceNow record details (incident, problem, change) to Teams channels. This spoke is accessible through Integration Hub, which requires a subscription. Note that from the Yokohama release onward, this spoke is being prepared for deprecation—it will no longer be activated on new instances but will remain supported. The Microsoft Teams Graph Spoke is recommended for the latest integration experience.

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    Key Features

    • Post a Message: Send custom messages to a Teams channel via a Webhook Connector by specifying the webhook URL, title, and message content.
    • Post Change Details: Share details of a ServiceNow change record to a Teams channel through a webhook.
    • Post Incident Details: Send incident record details to a Teams channel, useful for alerting teams about incidents.
    • Post Problem Details: Share problem record information to Microsoft Teams channels.

    Inputs and Configuration

    Each Microsoft Teams action requires a configured Microsoft Teams webhook URL to send messages. Optional inputs allow customization of the message, including:

    • Title: Sets the message title.
    • Additional Message: Adds extra text before record details.
    • Override Default Fields: Customize which ServiceNow record fields are sent instead of defaults (Short Description, Category, State, Priority, Assignment Group).
    • Theme Color (Hex): Adds a color highlight to the message using a hex color code.
    • Action URL and Action Name: Define a clickable button in the message that links to a specified URL, enabling workflow automation within Teams.

    Practical Application

    ServiceNow customers can incorporate these actions into flows to automate communication with their Teams channels. For example, automatically posting details of newly created high-priority incidents with a custom theme color improves team awareness and response times.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in Plugins planned for deprecation.

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version.

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow