--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Microsoft Teams Spoke # Microsoft Teams Spoke {#ariaid-title1} * Release version: Zurich * * Updated August 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Microsoft Teams Spoke The Microsoft Teams spoke enables ServiceNow customers to integrate and post messages along with incident, problem, and change record details directly to Microsoft Teams channels. This integration uses webhook connectors to facilitate communication between ServiceNow and Microsoft Teams, streamlining collaboration and incident management workflows within Microsoft Teams channels. Show full answer Show less **Important:** Starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will be hidden and not activated on new instances but will continue to be supported. Customers are encouraged to consider the Microsoft Teams Graph Spoke for the latest integration experience. This spoke requires an Integration Hub subscription to use. ## Microsoft Teams Actions The spoke provides the following actions that can be included in ServiceNow flows: * **Post a Message:** Sends a custom message to a Microsoft Teams channel using a webhook URL, with options to specify title and message content. * **Post Change Details:** Sends details of a ServiceNow change record to a Microsoft Teams channel. * **Post Incident Details:** Sends details of a ServiceNow incident record to a Microsoft Teams channel. * **Post Problem Details:** Sends details of a ServiceNow problem record to a Microsoft Teams channel. ## Inputs for Microsoft Teams Actions Each action requires or accepts the following inputs to customize the message sent to Microsoft Teams: * **Webhook URL (Required):** The Microsoft Teams incoming webhook URL used to send messages. This must be set up in Microsoft Teams beforehand. * **Title (Optional):** Title text for the message. * **Additional Message (Optional):** A custom message to include before the record details. * **Override Default Fields (Optional):** Comma-separated list of field names to send instead of the default fields (which include Short Description, Category, State, Priority, and Assignment Group). * **Theme Color (Hex) (Optional):** Hex color code to highlight the message in Microsoft Teams. * **Action URL (Optional):** URL linked to a button in the message that opens a specific page when clicked. * **Action Name (Optional):** Name of the action to automate within the flow. ## Practical Use Case For example, you can configure a flow to use the "Post Incident Details" action to automatically notify a Microsoft Teams channel whenever a new high-priority incident is created, apply a specific theme color for visibility, and include relevant incident details to accelerate response and collaboration. The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels. ## Integration Hub subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). Important: Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality. For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugin-changes&version=zurich&pubname=zurich-release-notes§ion=plugins-planned-for-deprecation&ft:locale=en-US). ## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb} Microsoft Teams spoke v1.1.3 is the latest version.{#microsoft-teams-spoke__ms-teams-ver} ## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb} The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2} | Action | Description | |-|-| | Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. | | Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. | | Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. | | Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. | [ ] {#microsoft-teams-spoke__table_akr_4d4_lbb} ## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb} The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2} | Input | Description | |-|-| | \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. | | \[Optional\] Title | Title of the message. | | \[Optional\] Additional Message | Add a message before the record details. | | \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. | | \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. | | \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see . | | \[Optional\] Action Name | Name of the action that you can automate with the flow. | [ ] {#microsoft-teams-spoke__table_xcr_jvg_mbb} ## Example {#microsoft-teams-spoke__section_xtp_phs_fbb} You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.