---
sourceDocument: Zurich Workflow Data Fabric
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Workflow Data Fabric

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Microsoft Teams Spoke

# Microsoft Teams Spoke {#ariaid-title1}

Release version: Zurich  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
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## Summary of Microsoft Teams Spoke

The Microsoft Teams spoke integrates ServiceNow with Microsoft Teams channels, enabling you to post messages and share details of incident, problem, and change records directly within Teams.
This spoke requires an Integration Hub subscription and is designed to facilitate seamless communication and collaboration by pushing ServiceNow record information to Teams via webhook connectors.
Show full answer Show less  
**Important:** Starting with the Yokohama release, the Microsoft Teams spoke is being prepared for future deprecation. It will no longer be activated on new instances but will continue to be supported. The Microsoft Teams Graph Spoke offers an updated experience and is recommended for new integrations.

## Key Features

* **Post a Message:** Send custom messages to a Microsoft Teams channel using a webhook URL, with options to specify a title and message content.
* **Post Change Details:** Share details from ServiceNow change records to Teams channels via webhook connectors.
* **Post Incident Details:** Send ServiceNow incident record information to Teams channels, useful for keeping teams updated on incident statuses.
* **Post Problem Details:** Share problem record details from ServiceNow to Teams channels.

## Inputs and Configuration

You configure these actions by providing:

* **Webhook URL (Required):** The Microsoft Teams incoming webhook URL set up beforehand for the target channel.
* **Title (Optional):** Custom title for the message posted.
* **Additional Message (Optional):** Prepend custom text before the record details.
* **Override Default Fields (Optional):** Specify a comma-separated list of ServiceNow fields to send instead of the defaults (Short Description, Category, State, Priority, Assignment Group).
* **Theme Color (Optional):** Hex color code to visually highlight the message in Teams.
* **Action URL and Action Name (Optional):** Define a clickable button within the Teams message that links to a specified URL for quick access to related content or automation.

## Practical Application

For example, you can automate a flow that posts details of newly created high priority incidents to a Microsoft Teams channel, applying a specific theme color to draw attention. This helps streamline incident communication and ensures teams stay informed in real time without switching platforms.  
The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change
record details to Microsoft Teams channels.

## Integration Hub
subscription {#microsoft-teams-spoke__section_rsf_yvb_l3b}

This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).  
Important:  
Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

For more information, search for the term <kbd class="ph userinput">Microsoft Teams Spoke for ServiceNow IntegrationHub</kbd> in [Plugins planned for deprecation](https://www.servicenow.com/docs/access?context=plugin-changes&version=zurich&pubname=zurich-release-notes&section=plugins-planned-for-deprecation&ft:locale=en-US).

## Spoke version {#microsoft-teams-spoke__section_ktb_trw_bsb}

Microsoft Teams spoke v1.1.3 is the latest version.{#microsoft-teams-spoke__ms-teams-ver}

## Microsoft Teams actions {#microsoft-teams-spoke__section_aph_phs_fbb}

The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:{#microsoft-teams-spoke__table_akr_4d4_lbb__entry__2}

| Action | Description |
|-|-|
| Post a Message | Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send. |
| Post Change Details | Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send. |
| Post Incident Details | Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send. |
| Post Problem Details | Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send. |
[ ]

{#microsoft-teams-spoke__table_akr_4d4_lbb}

## Microsoft Teams Inputs {#microsoft-teams-spoke__section_sfp_4hs_fbb}

The following inputs are common to the Microsoft Teams actions: {#microsoft-teams-spoke__table_xcr_jvg_mbb__entry__2}

| Input | Description |
|-|-|
| \[Required\] Webhook URL | The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation. |
| \[Optional\] Title | Title of the message. |
| \[Optional\] Additional Message | Add a message before the record details. |
| \[Optional\] Override Default Fields | You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group. |
| \[Optional\] Theme Color (Hex) | Hex code value of color to highlight the message. |
| \[Optional\] Action URL | URL to the page that opens when you click the button. For more information, see <https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL>. |
| \[Optional\] Action Name | Name of the action that you can automate with the flow. |
[ ]

{#microsoft-teams-spoke__table_xcr_jvg_mbb}

## Example {#microsoft-teams-spoke__section_xtp_phs_fbb}

You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.