Microsoft Intune Spoke

Manage devices and applications in the Microsoft Intune account from your ServiceNow instance.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

The Microsoft Intune spoke v1.4.2 is the latest version.

Note:

Deployment of applications on Android devices isn’t supported.

Supported versions

This spoke was built for the Microsoft Intune Application programming Interface (API) version v1, but may be compatible with the later versions.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

• Microsoft Entra ID Spoke (formerly Microsoft Azure Active Directory spoke)
• ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
• ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
• Complex Object (com.glide.cobject)
• ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. For more information on licenses, contact your account manager.

Spoke subflows

The Microsoft Intune spoke provides sample subflows to demonstrate automating tasks. To customize a sample subflow, copy it to required application scope. Available sample subflows include:

Subflow	Description
Create Software Configuration	Enables a CSD agent to create the software configuration record of the specified Microsoft Intune application.
Configure Group	Enables a CSD agent to create and configure the Microsoft Intune group in Intune Admin Portal.
Deploy Application	Adds the provided user or device to a group in the Microsoft Intune server.
Discover and Store Data	Discovers the data from the Microsoft Intune server and updates the records in the Application [sn_ms_intune_spoke_application], Group [sn_ms_intune_spoke_group], and Deployment [sn_ms_intune_spoke_deployment] tables.
Look up Application Details	Retrieves the additional deployment details for applications and updates the respective records in the deployment table.
Look up Configuration Data	Retrieves configuration data for the specified requested item or software configuration record.
Look up Groups	Returns the list of install groups or uninstall groups associated with given application id.
Revoke Application	Removes the provided user or device from the given group in the Microsoft Intune server.

Important:

To use these subflows, install the Client Software Distribution 2.0 application.

Spoke actions

The Microsoft Intune spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

Category	Action	Description
Application Management	Get Managed Application	Retrieves the details of an application.
	Look up Application Assignments	Retrieves the application assignment data from the Microsoft Intune server.
	Look up Managed Applications	Retrieves a list of all the applications.
Device Management	Delete Managed Device	Deletes a managed device.
	Get Managed Device	Retrieves the details of a managed device.
	Look up Managed Devices	Retrieves the details of a managed device.
	Look up Managed Devices By Application	Retrieves the details of a managed device within an application.
	Sync Managed Device	Forces a managed device to check in with Microsoft Intune to retrieve and apply any pending actions, policies, and configuration updates.
	Look up Managed Devices By User	Retrieves the details of a managed device for a user.
	Update Managed Device	Updates the details of a managed device.
Metadata Retrieval	Look up Application ID	Returns the Application ID for the dynamic input of the Lookup Managed Devices By Application action.
Data Management Important: To use these actions, install the Client Software Distribution 2.0 application.	Look up Configuration Data	Retrieves the configuration data from a requested item or software configuration.
	Prepare Software Data	Prepares the software data for the specified requested item that can be used for deployment or revocation.

Spoke module

The Microsoft Intune spoke adds the Microsoft Intune application to your instance and includes these modules:

Module	Description	Table
Applications	Displays the list of applications from the Microsoft Intune server.	Application [sn_ms_intune_spoke_application]
Groups	Displays the list of groups from the Microsoft Intune server.	Group [sn_ms_intune_spoke_group]
Configurations	Stores software configuration details for the applications.	Configuration [sn_ms_intune_spoke_sf_config]
Deployments	Displays the list of deployments on the Microsoft Intune server.	Deployment [sn_ms_intune_spoke_deployment]
Server Instances	Stores details of the provider servers.	Server Instance [sn_ms_intune_spoke_server]

Important:

To use these modules and tables, install the Client Software Distribution 2.0 application.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up the Microsoft Intune spoke.