Microsoft Dynamics 365 Spoke

Release version: Zurich

Updated July 31, 2025

3 minutes to read

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Summary of Microsoft Dynamics 365 Spoke

The Microsoft Dynamics 365 spoke enables ServiceNow customers to automate and manage users, activities, and subscriptions within Microsoft Dynamics 365 directly from their ServiceNow instance. It integrates key Dynamics 365 features such as user management, audit logs, and activity tracking, streamlining workflows and improving operational efficiency.

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This spoke requires an Integration Hub subscription and is designed to work with Microsoft Graph API v1.0 and Microsoft Dynamics 365 version 9.0 or later. Customers must have appropriate administrative roles in Microsoft Admin Centre and configure OAuth 2.0 authentication through Azure Active Directory.

Key Features

User Management: Retrieve comprehensive user details including all organizational users and those with access to Dynamics CRM via streaming actions.
SKU Management: Access information about all subscriptions (SKUs) acquired by the organization.
Audit Management: Stream audit logs to monitor system activities and compliance.
Activity Pointer Management: Track and retrieve calendar activities performed within Dynamics 365.
Dynamic Schema Lookup: Retrieve entity field lists dynamically to support flexible input configurations.

Prerequisites and Setup

Possess Global Administrator and Microsoft Dynamics 365 Administrator roles in Microsoft Admin Centre.
Create an OAuth 2.0 application in Azure Active Directory and generate the necessary OAuth token for authentication.
Install required ServiceNow plugins including IntegrationHub Runtime, REST Action Step, and Data Stream Action Template; note some may require additional licensing if used outside this spoke.
Use Integration Hub aliases to centrally manage connection and credential information, simplifying multi-environment configurations and updates.

Benefits and Outcomes

By leveraging the Microsoft Dynamics 365 spoke, ServiceNow customers can automate complex Dynamics 365 operations, reduce manual effort, and maintain synchronized data between platforms. The spoke’s streaming actions provide near real-time data retrieval, enhancing responsiveness and insight into user activities, subscriptions, and audit trails. Integration Hub’s alias management further streamlines credential handling, minimizing administrative overhead.

Use Microsoft Dynamics 365 spoke to manage users and activities in Dynamics 365.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Supported versions

This spoke was built for Microsoft Graph: v1.0 and Microsoft Dynamics 365: v9.0, but may be compatible with later versions.

Spoke version

Microsoft Dynamics 365 v1.0.8 is the latest version.

Spoke requirements

Ensure that you have Global Administrator and Microsoft Dynamics 365 Administrator role in Microsoft Admin Centre.
You must create an OAuth 2.0 app in Azure AD and generate the OAuth 2.0 token.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke actions

The Microsoft Dynamics 365 spoke provides actions to automate Microsoft Dynamics 365 tasks when events occurs in your ServiceNow instance. Available actions include:


Category	Action	Description
User Management	Look up Users Stream	Retrieves all users in an organisation.
	Look up Dynamics CRM Users Stream	Retrieves details of all users with access to Microsoft Dynamics CRM system.
	Look up Dynamics Object Schema (Dynamic)	Retrieves the list of fields for the specified entity name to be used as dynamic input.
SKU Management	Look up Subscribed SKUs	Retrieves all subscriptions that an organization has acquired.
Audit Management	Look up Audit Log Stream	Retrieves all audit logs in the system.
Activity Pointer Management	Look up Activity Pointers Stream	Retrieves all the calendar activities performed.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up Microsoft Dynamics 365 and Set up Microsoft Azure Active Directory.

This spoke requires the Integration Hub subscription. For details, see Request Integration Hub