Microsoft Azure Application Insights Spoke

Release version: Zurich

Updated July 31, 2025

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Summary of Microsoft Azure Application Insights Spoke

The Microsoft Azure Application Insights Spoke for ServiceNow enables you to manage queries, events, and metrics from your Azure Application Insights account directly within your ServiceNow instance. It facilitates automation and integration by providing predefined actions for retrieving and executing data queries and event management tasks.

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This spoke requires an Integration Hub subscription and is designed to work primarily with Microsoft Azure Application Insights API version v1, with potential compatibility for later versions.

Setup and Requirements

Azure Registration: Register your application in the Microsoft Azure portal, recording access keys and directory IDs.
Redirect URL: Configure your ServiceNow instance URL as the redirect URL in the format https://<instance>.service-now.com/oauthredirect.do.
API Keys: Create and record your API Key and Application ID for authentication with Azure Application Insights APIs.
Dependencies: Install required ServiceNow plugins such as IntegrationHub Action Step - REST, Flow Designer - Dynamic Inputs, and others to ensure proper functionality.

Key Features

Event Management Actions: Retrieve single events, query events by type, and obtain event metadata via OData.
Metric Management Actions: Access metadata for available metrics and retrieve metric values for single or multiple metrics.
Query Management Actions: Execute analytics queries to retrieve data from Application Insights.
Connection and Credential Management: Use Integration Hub aliases to efficiently manage OAuth credentials and connection profiles across multiple environments without the need for repetitive configuration updates.

Benefits for ServiceNow Customers

This spoke streamlines the integration between ServiceNow and Microsoft Azure Application Insights, enabling automated data retrieval and event handling within your workflows. By leveraging predefined actions and centralized credential management, you can enhance operational insights, reduce manual data handling, and improve incident and metric monitoring through seamless connectivity.

Manage queries, events, and metrics in Microsoft Azure Application Insights account from your ServiceNow instance.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

Microsoft Azure Application Insights spoke v2.0.0 is the latest version.

Supported versions

This spoke was built for Microsoft Azure Application Insights API version v1, but may be compatible with later versions.

Spoke requirements

Register the application in the Microsoft Azure portal and record the access keys and directory IDs. For more information, see Azure Application Insights Search API in Azure Application Insights REST API documentation.
Add your the redirect URL of your ServiceNow instance in your registered application. The redirect URL must be in this format: https://<instance>.service-now.com/oauth_redirect.do. For more information, see Authentication and authorization for Azure Time Series Insights API in Microsoft Docs.
Create an API key and record the values of API Key and App ID. These values are needed as inputs to the spoke actions. For more information, see Getting your API key and Application ID in Azure Application Insights REST API documentation.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
Complex Object (com.glide.cobject)
Flow Designer Action Step - Payload Builder (com.glide.hub.action_step.payload)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke actions

The Microsoft Azure Application Insights spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include:


Category	Action	Description
Event Management	Look up Event	Gets the data for a single event.
	Look up Events by Type	Executes an OData query for events.
	Look up OData Metadata	Gets the OData EDMX metadata that describes the event data model.
Metric Management	Look up Metric Metadata	Gets that metadata that describes the available metrics.
	Look up Metric	Gets the metric values for a single metric.
	Look up Metrics	Gets the metric values for multiple metrics.
Query Management	Execute Query	Executes an analytics query for data.
Query Management	Look up Query	Executes an analytics query for data.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up the Azure Application Insights spoke.