--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Microsoft Teams Communications Spoke # Microsoft Teams Communications Spoke {#msteams-comm__msteams-com} Release version: Zurich Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Manage groups calls and meetings in the Microsoft Teams Communications account from your ServiceNow instance. ## Request apps on the Store {#msteams-comm__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#msteams-comm__inline-send-to-store} ## Integration Hub subscription {#msteams-comm__section_ast_2hh_gnb} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#msteams-comm__section_z55_vrw_bsb} Microsoft Teams Communications spoke v1.6.2 is the latest version.{#msteams-comm__msteams-comm-ver} ## Supported versions {#msteams-comm__section_bst_2hh_gnb} This spoke was built for Microsoft Teams Communications API version v1 and beta version, but may be compatible with later versions. Note: The Create Online Meeting and Mute Participants spoke actions use the beta API version. All the remaining actions use the API version v1. ## Spoke dependencies {#msteams-comm__section_gst_2hh_gnb} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Integration Hub Complex Object (com.glide.cobject) {#msteams-comm__ul_hst_2hh_gnb} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#msteams-comm__section_mst_2hh_gnb} The Microsoft Teams Communications spoke provides actions to automate tasks when events occurs in your ServiceNow instance. Available actions include: {#msteams-comm__table_jyj_ttm_4rb__entry__3} | Category | Action | Description | |-|-|-| | Call Management | Delete Group Call | Deletes the specified active group call. | | Call Management | Get Group Call Details | Retrieves details of the specified active group call. | | Call Management | Get Group Call Participant Details | Retrieves the properties and relationships of a participant object or list of participant objects from Microsoft Graph API. | | Call Management | Invite Participants to Group Call | Invites participants to the specified active group call. | | Call Management | Keep Group Call Alive | Keeps a group call alive if the keep alive request is made within 45 minutes of the previous request. If the request is not made within 45 minutes, the group call is considered as an inactive call. | | Call Management | Mute Participants in Group Call | Mutes one or more participants in an active group call. | | Call Management | Start Group Call | Initiates a group call. | | Meeting Management | Create Meeting Event | Creates a Microsoft Teams-enabled calendar event with comprehensive meeting configuration options. This action allows you to schedule online meetings, manage attendee lists, configure meeting settings, and support both one-time and recurring meeting patterns. | | Meeting Management | Create Notification Subscription | Creates a subscription to receive real-time notifications for Microsoft Teams resources. This action allows you to monitor changes to resources such as chats and online meeting artifacts such as transcripts and recordings, by subscribing to specified event types. | | Meeting Management | Create User Online Meeting | Creates a user online meeting using the /users/{userId}/onlineMeetings Microsoft Graph API endpoint. | | Meeting Management | Create Online Meeting | Creates a user online meeting using the /communications/onlineMeeting Microsoft Graph API endpoint. | | Meeting Management | Look up meeting data | Retrieves meeting details associated with the specified event ID. | | Meeting Management | Look up Meeting Recording Content | Retrieves the recording content of a specified online meeting. | | Meeting Management | Look up transcript data | Retrieves the meeting transcript using the specified user ID and meeting ID. | | Meeting Management | Look up transcripts | Retrieves Microsoft Teams transcripts using the specified user ID, meeting ID, and transcript ID. | | Meeting Management | Update User Online Meeting | Updates the details of the specified user online meeting. | | User Management | Look up User IDs Stream | Retrieves the user ID and display name for the specified users. | | Metadata | Get User Online Meeting Additional Fields | Retrieves the metadata for the additional fields input for the Update Online Meeting action. This action returns the online-meeting settings you can update, along with each field's type and choice values, so the Additional Fields input renders as a dynamic template. | [ ] {#msteams-comm__table_jyj_ttm_4rb} ## Connection and credential alias requirements {#msteams-comm__section_tst_2hh_gnb} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=zurich&pubname=zurich-platform-security&ft:locale=en-US). For information about setting up the spoke, see [Set up the Microsoft Teams Communications spoke](https://www.servicenow.com/docs/d8o05ReF5fueWtU4oOGlKg#setup-msteams-comm "Integrate the ServiceNow instance and Microsoft Teams Communications account by creating a custom OAuth application in Microsoft Teams Communications to authenticate ServiceNow requests.").