--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # Oracle NetSuite Spoke # Oracle NetSuite Spoke {#ariaid-title1} * Release version: Zurich * * Updated March 6, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Oracle NetSuite Spoke The Oracle NetSuite Spoke allows ServiceNow customers to automate create, read, update, and delete (CRUD) record management operations directly within Oracle NetSuite from their ServiceNow instance. This integration leverages preconfigured actions, subflows, connection and credential aliases, and scripted REST APIs to streamline these operations. Show full answer Show less This spoke requires an Integration Hub subscription and is compatible with Oracle NetSuite API version 1.0, with potential compatibility for later versions. Customers should ensure dependent plugins are installed for proper functionality, some of which may require additional licensing. ## Key Features * **Prebuilt Actions:** Includes actions for creating, deleting, updating, and retrieving records in Oracle NetSuite, such as purchase orders or accounts. * **Metadata Retrieval:** Actions to get lists of objects and object schemas from Oracle NetSuite, enabling dynamic interaction with available data structures. * **Subflows:** Sample subflows demonstrate typical Oracle NetSuite operations, such as "Get Record Details" and "Create Purchase Order," which customers can customize within their own application scopes. * **Connection and Credential Aliases:** Utilize aliases to centrally manage credentials and connection information across multiple environments, simplifying configuration and maintenance. * **Integration Hub Dependency:** Requires Integration Hub with specific plugins for handling REST and SOAP actions, dynamic inputs/outputs, and complex objects. ## Practical Benefits * Enables seamless automation of Oracle NetSuite record management directly from ServiceNow workflows and events. * Reduces manual intervention by using preconfigured, ready-to-use actions and subflows, accelerating integration deployment. * Supports environment flexibility and credential management through aliases, minimizing reconfiguration efforts during changes. * Provides sample subflows as templates, allowing fast customization to meet specific business requirements. ## Next Steps ServiceNow customers interested in integrating with Oracle NetSuite should verify they have an Integration Hub subscription and install required dependent plugins. They can then configure connection and credential aliases and use the provided spoke actions and subflows to automate Oracle NetSuite tasks aligned with their processes. Automate create, read, update, and delete (CRUD) record management operations in Oracle NetSuite from your ServiceNow instance by using the Oracle NetSuite spoke. It provides preconfigured actions, subflows, connection and credential aliases, and scripted REST APIs to do these operations. ## Request apps on the Store {#oracle-netsuite-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#oracle-netsuite-spoke__inline-send-to-store} ## Integration Hub subscription {#oracle-netsuite-spoke__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#oracle-netsuite-spoke__section_rkw_whg_1gc} Oracle NetSuite spoke v1.2.0 is the latest version.{#oracle-netsuite-spoke__oracle-netsuite-ver} ## Supported versions {#oracle-netsuite-spoke__section_uhz_lyf_1gc} This spoke was built for Oracle NetSuite API version 1.0, but may be compatible with later versions. ## Spoke dependencies {#oracle-netsuite-spoke__section_zhz_lyf_1gc} If you're having trouble installing the app, ensure that these dependent plugins are installed: * Complex Object (com.glide.object) * ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) * ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime) * ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow IntegrationHub Action Step - SOAP (com.glide.hub.action_step.soap) * ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs) * ServiceNow Flow Designer - Dynamic Outputs (com.glide.hub.dynamic_outputs) {#oracle-netsuite-spoke__ul_a3z_lyf_1gc} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke subflows {#oracle-netsuite-spoke__section_d3z_lyf_1gc} The Oracle NetSuite spoke provides sample subflows to demonstrate automating Oracle NetSuite tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include: {#oracle-netsuite-spoke__table_e3z_lyf_1gc__entry__2} | Subflow | Description | |-|-| | Get Record Details (Inbound)​ | Triggers the 'Look up Record Details' action. The output of the action is logged for reference. You can replace the logging step with custom logic, such as creating records in a desired table, depending on the requirement to store record details.​ | | Create Purchase Order (Outbound)​ | Triggers the 'Create Record' action of the Oracle NetSuite Spoke. Required data is provided through subflow inputs, and all fields are structured exactly as per the API requirements. All subflow inputs are passed directly to the action, except for one: the input of type Array of Objects is converted to a string using the OracleNetsuiteUtils.stringifyArray(array) method before being passed. This method should be used for all Array of Object type inputs.​ | [ ] {#oracle-netsuite-spoke__table_e3z_lyf_1gc} ## Spoke actions {#oracle-netsuite-spoke__section_f3z_lyf_1gc} The Oracle NetSuite spoke provides actions to automate Oracle NetSuite tasks when events occurs in your ServiceNow instance. Available actions include: {#oracle-netsuite-spoke__table_g3z_lyf_1gc__entry__3} | Category | Action | Description | |-|-|-| | Record Management | Create Record | Creates a record corresponding to an object in Oracle NetSuite. For example, create a new record for the object: "purchaseOrder". | | Record Management | Delete Record | Delete a record corresponding to an object in Oracle NetSuite. For example, delete a record for the object: "account". | | Record Management | Look up Record Details | Retrieves any type of record details from Oracle NetSuite. | | Record Management | Update Record | Updates a record corresponding to an object in Oracle NetSuite. For example, update a record for the object: "purchaseOrder". | | Record Management | Look up Record List Stream | Retrieves the list for a given record or object from Oracle NetSuite. For example, retrieve the list of all purchaseOrder(s). | | Metadata Retrieval | Get Objects (Metadata) | Retrieves the list of all records or objects from Oracle NetSuite. | | Metadata Retrieval | Get Object Schema (Metadata) | Retrieves all schema or fields related data from Oracle NetSuite for a given object. | [ ] {#oracle-netsuite-spoke__table_g3z_lyf_1gc} ## Connection and credential alias requirements {#oracle-netsuite-spoke__section_m3z_lyf_1gc} Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For information about setting up the spoke, see [Set up Oracle NetSuite Spoke](https://www.servicenow.com/docs/zrD2En~Lih6S6SN6BR1xaQ#set-up-oracle-netsuite-spoke "Set up your ServiceNow instance and Oracle NetSuite application so that they are integrated.").