Redox Electronic Health Record Spoke

Enable communications with your customers using the Redox platform from your ServiceNow instance.

Important:

Starting with the Yokohama release, Redox Electronic Health Record Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.

For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

Redox Electronic Health Record Spoke v1.0.3 is the current version.

Key features

The Redox Electronic Health Record Spoke enables a hospital, payer (insurance), or life sciences company to:

• Enable interoperability with an electronic medical record (EMR) or another healthcare system by leveraging the ServiceNow Healthcare and Life Sciences data model that is based on the Health Insurance Portability and Accountability Act (HIPAA) and the Health Level Seven International (HL7) industry standards. For more information, see Healthcare and Life Sciences data model.
• Improve patient care and reduce cost by reducing data duplicity and entry.
• Connect to the healthcare ecosystem by enabling patient-centric workflows.

Spoke requirements

• Administrator access to the Redox Dashboard.
• API Key and Source Secret. You can find these values in the dashboard of your Redox account. For more information, see Authenticate an API key in the Redox documentation.

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

• ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
• ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
• Complex Object (com.glide.cobject)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke actions

The Redox Electronic Health Record Spoke provides actions to automate Redox tasks when events occur in your ServiceNow instance. Available actions include:

Category	Action	Description
Scheduling	Create Appointment	Creates a new appointment.
	Reschedule Appointment	Reschedules an existing appointment.
	Modify Appointment	Modifies an existing appointment.
	Cancel Appointment	Cancels an existing appointment.
	Look up Booked Appointments	Queries and returns booked appointments within a given time range.
	Look up Available Slots	Queries and returns times available for booking an appointment within a given time range.
Clinical Summary	Look up Latest Clinical Summary	Queries and returns the most recent clinical summary for a given patient at the specified health system.
	Look Up Visit Summary	Queries and returns visit summaries for a given patient at the specified health system within the specified time frame.
	Send Visit Information	Sends a visit summary to another application or to an EHR.
Media	Create Media Document	Adds a new media document to the patient's chart.
	Replace Media Document	Replaces a media document that was previously added to the patient's chart.
	Delete Media Document	Deletes a media document that was previously added to the patient's chart.
	Look Up Media Documents	Queries and returns media documents based on the specified filter criteria.
Notes	Create Note Document	Adds a new note document to the patient's chart.
	Replace Note Document	Replaces a note document that was previously added to the patient's chart.
	Delete Note Document	Deletes a note document that was previously added to the patient's chart.
	Look Up Note Documents	Queries and returns note documents based on the specified filter criteria.
Patient Education	Send Patient Education	Adds education assignments to a patient's chart.
	Send Patient Update	Updates education assignments in a patient's chart.
	Send Patient Education Delete	Removes education assignments from a patient's chart.
Patient Admin	Look up Patient Demographics and Visit Information	Queries and returns patient demographics and visit information.
	Look up Admitted Patients	Queries and returns all currently admitted patients from a facility.
Referral	Update Referral	Modifies a referral.
Result	Look up Results	Queries and returns results of diagnostic tests including labs, radiology, and imaging.
	Pull Diagnostic Info	Displays a diagnostic result message.
Vaccination	Look up Patient Vaccinations	Queries and returns patient's vaccinations based on demographic data.
	Look Up Vaccine Administration	Queries and returns vaccine administration information.
Patient Search	Look Up Patient	Queries and returns an existing patent record.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

For information about setting up the spoke, see Set up the Redox Electronic Health Record Spoke.