Set up Microsoft Active Directory spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Integrate the ServiceNow instance and your Microsoft AD account using Windows credentials to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Microsoft Active Directory spoke.
    • Role required: admin.

    Create Credential record for the Microsoft AD spoke

    Create a Credential record for the Microsoft Active Directory host. The Microsoft AD spoke connection and credential alias uses this credential to authorize actions.

    Before you begin

    • Request Integration Hub subscription
    • Role required: admin

    Procedure

    1. Navigate to All > Connections & Credentials > Credentials.
    2. Click New.
      The system displays the message What type of Credentials would you like to create?.
    3. Select Windows Credentials.
      A blank Windows Credentials form displays.
    4. Enter these values.
      Field Value required
      Name Enter any name to uniquely identify the record. For example, enter AD Credential.
      Active Enable
      User name Enter a user name with access to the target Windows host. For more information about Windows permissions, see Windows credentials.
      Password Enter the password for the account.
      Applies to Select the MID Servers that can use this credential. For example, select All MID servers.
      Order Select the order to apply this credential. For example, enter 100.
    5. Click Submit.

    Create Connection record for the Microsoft AD spoke

    Create a Connection record to your Microsoft Active Directory host machine. The Microsoft AD spoke connection and credential alias uses this connection to perform actions in Microsoft Active Directory.

    Before you begin

    Procedure

    1. Navigate to All > Process Automation > Flow Designer.
    2. Click Connections.
    3. On the AD card, click View Details.Microsoft AD connection card.
    4. Click Configure.Configure button to configure Microsoft AD alias connection record.
    5. Enter these values.
      Field Value required
      Name Enter any name to uniquely identify the connection record. For example, enter AD Connection.
      Credential Select the Credential record you created for Windows Active Directory. For example, select AD Credential.
      Host Enter the fully qualified domain name of the target host where Microsoft Active Directory is installed. For example, <host>.<domain>.com.
      Use MID server Enable
      Override default port Enter the target port used by the connection. If blank, the system uses the default port.
    6. Click Submit.