Set up the Amazon Connect spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Integrate the ServiceNow instance and Amazon Connect account using AWS credential to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription
    • Activate the Amazon Connect spoke
    • Role required: admin

    Procedure

    1. Navigate to All > Connections & Credentials > Connection & Credential Aliases.
    2. Open for the record for Amazon Connect.
    3. From the Credentials tab, click New.
      The system displays the message What type of Credentials would you like to create?.
    4. Select AWS Credentials.
    5. On the form, fill these values.
      Field Value required
      Name Name to uniquely identify the connection record. For example, enter Amazon Connect Cred.
      Active Option to actively use the credential record.
      Access Key ID Access Key ID of the user with full access to Amazon Connect.
      Secret Access Key Secret Access Key of the user with full access to Amazon Connect.
      Credential alias Associated credential record.
      Authentication Algorithm Custom authentication algorithm for outbound signing requests. Select Amazon Connect.
      Note:
      Users are cautioned against directly modifying the default authentication algorithm.
    6. Click Submit.

    Result

    The credential record the Amazon Connect spoke is created.