Set up the Socure spoke

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Integrate the ServiceNow instance and Socure account using an API key to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Socure spoke.
    • Contact the Socure support team and obtain the connection URL to connect to Socure account.
    • Role required: admin.

    Procedure

    1. Obtain the IP addresses of your ServiceNow instance.
      1. Log in to ServiceNow - NOW Support.
      2. Search for the My IP Information service catalog item.
      3. Click the service catalog item.
      4. Provide your instance name in Select the instance.
        Provide the instance name.
      5. Click Submit.
        The IP addresses are displayed.
      6. Copy and record the IP addresses for later use.
        Copy the IP addresses.
    2. Obtain the value of token from your Socure admin account.
      1. Log in to your Socure admin account with your admin credentials.
      2. Click the Settings tab.
      3. In the Account Settings tab, provide these values.
        • Select Production from the Environment list.
        • In Allowed Domains, specify the IP addresses of your ServiceNow instance. Separate multiple IP addresses using comma (,).
        • Copy and record the value of ID+key for later use.
    3. Create credential record for the Socure spoke in your ServiceNow instance.
      1. Navigate to Connections & Credentials > Credentials.
      2. Click New.
        The system displays the message What type of Credentials would you like to create?.
      3. Select API Key Credentials.
        A blank API Key Credentials form displays.
      4. Enter these values.
        Field Value required
        Name Name to uniquely identify the record. For example, enter Socure Credentials.
        Active Option to actively use the credential record.
        API Key Socure token in this format: SocureApiKey <Value of ID+key>.
        Applies to
        Note:
        This option is not applicable to this spoke.
        Order Order to apply this credential. For example, enter 100.
      5. Click Submit.
    4. Create connection record for the Socure spoke in your ServiceNow instance.
      1. Navigate to Connections & Credentials > Connection & Credential Aliases.
      2. Open for the record for Socure.
      3. From the Connections tab, click New.
        The system displays a blank HTTP(s) Connection form.
      4. Enter these values.
        Field Value required
        Name Name to uniquely identify the connection record. For example, enter Socure Connection.
        Credential Select the Credential record you created for Socure. For example, select Socure Credentials.
        Connection URL Connection URL to connect to Socure account.
      5. Click Submit.