--- sourceDocument: Zurich Workflow Data Fabric sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/integrate-applications Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Workflow Data Fabric ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # X Spoke (formerly Twitter Spoke) # X Spoke (formerly Twitter Spoke) {#ariaid-title1} * Release version: Zurich * * Updated September 2, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of X Spoke (formerly Twitter Spoke) The X Spoke (formerly Twitter Spoke) enables ServiceNow customers to integrate their ServiceNow instance with the X platform for private and group chats, as well as automated tweeting of messages and media directly from ServiceNow. This integration facilitates streamlined communication and social media automation within your workflows. Show full answer Show less To use the X Spoke, customers need an Integration Hub subscription and must configure developer credentials from their X developer account. The spoke supports API version v1.1 and the latest spoke version is 2.4.0. ## Key Features * **Tweet Automation:** Automate tweeting messages or media based on events in ServiceNow using predefined actions. * **Media Handling:** Retrieve media attachments in ServiceNow before tweeting using the "Look Up Attachment Records" action. * **AI Agents:** Utilize AI agents like the X Tweet management AI agent to post tweets containing text to configured X handles, enhancing automation with human-like intelligence. * **Connection and Credential Management:** Use aliases to manage connection and credential information efficiently across multiple environments, reducing administrative overhead. ## Practical Requirements and Setup * Obtain an X developer account and create a developer app to access the X APIs. * Gather required credentials: access token, secret, consumer key, and consumer secret from your X developer app. * Configure two connection and credential aliases---one for tweeting messages and one for tweeting media---to handle API interactions appropriately. * Ensure that users running AI agents have the necessary roles and permissions to perform operations on the associated data tables. ## What Customers Can Expect By implementing the X Spoke, ServiceNow customers can seamlessly extend their incident, change, or other workflow processes with social media engagement and communication capabilities. Automated tweeting helps maintain timely updates on X without manual intervention, while AI agents simplify content posting through intelligent automation. The spoke's integration with Integration Hub ensures secure and manageable credential handling, supporting scalable deployments across environments. Use the X spoke (formerly Twitter spoke) to have private chats and group chats, and to automatically tweet messages or media in your X account from your ServiceNow instance. ## Request apps on the Store {#twitter-spoke-ol__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#twitter-spoke-ol__inline-send-to-store} ## Integration Hub subscription {#twitter-spoke-ol__section_rsf_yvb_l3b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#twitter-spoke-ol__section_vfp_c1y_bsb} X spoke v2.4.0 is the latest version.{#twitter-spoke-ol__twitterspk-ver} ## Supported versions {#twitter-spoke-ol__section_ccw_l34_zgb} API version v1.1. ## Spoke requirements {#twitter-spoke-ol__section_ztc_whx_cjb} * X developer account * X developer app to access the X APIs * Access token and secret of your X developer app * Consumer key and secret from your X developer app {#twitter-spoke-ol__ul_crk_xhx_cjb} See the [X Developers](https://developer.twitter.com) documentation for instructions on creating the developer application and gathering the required details. ## Spoke actions {#twitter-spoke-ol__section_tjk_fhx_cjb} The X spoke provides actions to automate tweeting when events occur in ServiceNow. Available actions include:{#twitter-spoke-ol__table_sjg_qjx_cjb__entry__2} | Action | Description | |-|-| | Tweet | Tweets a message or media. Messages and media are tweeted as per X limits. Note: If you wish to tweet media, use the Look Up Attachment Records action before this action in your custom flow to retrieve the required media. | [ ] {#twitter-spoke-ol__table_sjg_qjx_cjb} ## Available AI agents {#twitter-spoke-ol__section_b4j_y5z_l2c} Install Now Assist for Spokes and start using the available AI agents. For more information, see [Now Assist for Integration Hub](https://www.servicenow.com/docs/viy2Rs8UxQxzXVqad8moQg "Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions."). The X Spoke provides AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance. For more information about AI agents, see [AI Agent Studio](https://www.servicenow.com/docs/access?context=na-ai-agents&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). Available AI agents include: {#twitter-spoke-ol__table_ugm_jds_k2c__entry__2} | AI Agent | Description | |-|-| | X Tweet management AI agent | This AI Agent posts tweets to the X handle that you had configured that contain text. Note: You must configure a valid X handle before using this AI Agent. | [ ] {#twitter-spoke-ol__table_ugm_jds_k2c} There might be AI agents installed on your instance that are not used in agentic workflows. To learn how to see all agents that are available to you, see [Find AI agents](https://www.servicenow.com/docs/access?context=find-ai-agents&version=zurich&pubname=zurich-intelligent-experiences&ft:locale=en-US). Note: Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent. ## Connection and credential alias requirements {#twitter-spoke-ol__section_akr_h3t_kfbb} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=zurich&pubname=zurich-platform-security&ft:locale=en-US). Note: Two connection and credential alias records are needed for the X spoke. One for tweeting messages and other for tweeting media. Each alias should be associated with the respective X API. For information about setting up the spoke, see [Set up the X spoke](https://www.servicenow.com/docs/m23Pspo2y~WrfMukdHX0GA#setup-x-spk "Integrate the ServiceNow instance and X account to authenticate the requests from ServiceNow.").