Workday Learning Spoke

The Workday HR spoke is built by Bristlecone, Inc. Manage approvals, courses, and user in the Workday Learning instance from your ServiceNow instance.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

Spoke version

Workday Learning spoke v1.1.4 is the latest version.

Supported versions

This spoke was built for Workday Learning v36.0, but may be compatible with later versions.

Spoke requirements

• Register Integration System User.
  Note:

  While filling account information details, ensure that you select the Do Not Allow UI Sessions check box.
• Workday REST and Report-as-a-Service (RAAS) API works with OAuth 2.0 to authorize access to resources in your Workday tenant. To use OAuth 2.0, you must register your client in the tenant, using the Register API Client task.
  Record and save these values while registering your client:

  • Client ID
  • Client Secret
  • Workday REST API Endpoint
  • Token Endpoint
  • Authorization Endpoint
• Create a security group and assign it to the integration system user and provide these permissions.

  Table 1. Domain Security Policy Permissions

  Operation	Domain Security Policy	Domain Security Policies Inheriting Permission	Functional Areas
  View Only	Worker Data: Public Worker Reports		Staffing
  Get Only	Worker Data: Public Worker Reports		Staffing
  Get Only	Manage: Learning Content		Learning Core
  View Only	Reports: Learning Record		Learning Core
  Get Only	Reports: Learning Record		Learning Core
  View Only	Person Data: Learning		Learning Core
  Get Only	Person Data: Learning		Learning Core
  View Only	Business Process Reporting		System
  View Only	Reports: Learning Record		Learning Core
  Get Only	Reports: Learning Record		Learning Core
  Get and Put	Manage: Learning Course Enrollments		Learning Core
  View and Modify	Business Process Administration	Business Process Delegation	System
  Get only	Set up: Skills and Experience		Worker Profile and Skills

  Table 2. Business Process Security Policy Permissions

  Operation	Business Process Type	Functional Area
  Initiate (Enroll In Learning Content (Web Service))	Enroll in Content	Learning Core

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

• ServiceNow IntegrationHub Action Step - SOAP (com.glide.hub.action_step.soap)
• ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
• ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
• ServiceNow Flow Designer - Dynamic Outputs (com.glide.hub.dynamic_outputs)
• Complex Object (com.glide.cobject)
• System Import Data Source (glide.system_import_data_source)
• ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
• ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke flows

The Workday Learning spoke provides a sample flow, Trigger Workday Learning Integration. This flow in turn triggers the subflows to automate tasks. To customize the sample flow, copy it to the required application scope.

Spoke subflows

The Workday Learning spoke provides sample subflows to demonstrate automating Workday Learning tasks. To customize a sample subflow, copy it to the required application scope. Available sample subflows include:

Subflow	Description
Assign Course to Workday Learning	Assigns learning courses to the ServiceNow users.
Pull Courses from Workday Learning	Retrieves details of the learning courses and maps courses from Workday Learning to ServiceNow.
Pull User Activity from Workday Learning	Retrieves user course activity data from Workday Learning and saves it in the ServiceNow instance.
Track Approval for Workday Learning	Retrieves details of learning todos from Workday Learning and saves it in the ServiceNow instance.
Workday Learning User Mapping	Maps users between Workday Learning and ServiceNow instance.

Spoke actions

The Workday Learning spoke provides actions to automate Workday tasks when events occurs in your ServiceNow instance. Available actions include:

Category	Action	Description
Approval Management	Look up Approvals	Retrieves approval items from the inbox.
Course Management	Create Assignment	Creates an enrollment in the Learning Content.
	Look up Assignment	Retrieves details of the learning assignments.
	Look up Blended Courses Stream	Retrieves details of the blended courses.
	Look up Course Offerings Stream	Retrieves details of the blended course offerings.
	Look up Digital Courses Stream	Retrieves details of the digital courses.
	Look up Enrollment	Retrieves details of the self learning enrollments.
	Look up Lessons Stream	Retrieves details of the standalone lessons.
	Look up Programs Stream	Retrieves details of the learning programs.
User Management	Look up Users Stream	Retrieves worker details such as, personal data, employment data, email data, worker reference data, and so on.
Skills management	Look up Skills Stream	Retrieves details of the skills required for the learning program.

Spoke module

The Workday Learning spoke provides Workday Learning application that has these modules:

Module	Description
Report Configuration	Enables you to create a record to specify the RAAS report configurations. Only one record can be created in this module.
Profile Sync Configuration	Enables you to specify the Workday tenant timezone.
Data Sources
Sync User Activity	Saves the details of the user course activity as an attachment. These details are retrieved by the Look up Assignment action.
Self Enrollment Activity	Saves the details of the user course self enrollment as an attachment. These details are retrieved by the Look up Enrollment action.
Track Approval	Saves the details of the todo approvals as an attachment. These details are retrieved by the Look up Approvals actions.
Scheduled Imports
Sync User Activity	Enables handling of the transformation errors while synchronizing the user activity.
Self Enrollment Activity	Enables handling of the transformation errors while synchronizing the self enrollment activity.
Track Approval	Enables handling of the transformation errors while synchronizing the approvals.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

For information about setting up the spoke, see Set up the Workday Learning spoke.